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BBB Business Review

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Description

Sun Devil Auto offers a wide-variety of automotive services. We provide complete auto repair and maintenance including oil changes, brake repair, engine repair, transmission repair and replacement, and everything in between. For your convenience we offer a courtesy shuttle at no charge, online appointment scheduling, and free towing with most major repairs. We are truly the “Alternative to the Dealership” offering competitive pricing and quality auto repair and maintenance.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Sun Devil Auto meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Sun Devil Auto include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 39 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

39 complaints closed with BBB in last 3 years | 17 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 35
Total Closed Complaints 39

Customer Reviews Summary Read customer reviews

36 Customer Reviews on Sun Devil Auto
Customer Experience Total Customer Reviews
Positive Experience 11
Neutral Experience 2
Negative Experience 23
Total Customer Reviews 36

Additional Information

BBB file opened: July 01, 1979 Business started: 12/01/1978 in AZ Business incorporated 12/01/1978 in AZ
Type of Entity

Corporation

Business Management
Mr. Tom Higginbotham, President Mr. Chris Doster, General Manager Ms. Deb Hughes, Customer Relations Specialist
Contact Information
Principal: Mr. Tom Higginbotham, President
Customer Contact: Ms. Deb Hughes, Customer Relations Specialist
Business Category

Auto Repair & Service Auto Repairing - Foreign Brake Service Lubricating Service - Automotive Transmissions - Automobile Wheel Alignment, Frame & Axle Service - Auto Auto Repair - Windshield, Glass Shops Auto Service - Window Tinting Auto Services Wheel Align, Frame & Axle Service Equipment & Supplies Auto Repair & Service - Diesel Auto Repair - Vintage Auto Repair & Service - Airbags Auto Services - Oil & Lube Auto Repair - Suspension Auto Repair - Shocks Auto Repair - Tune-Up Auto Repair - Steering & Suspension Auto Repair - Power Steering Auto Repair - Maintenance Auto Air Conditioning Equipment Heaters - Automotive Auto Air Conditioning Auto Diagnostic Service Auto Electric Service

Products & Services

Sun Devil Auto offers the following product(s): Auto Repair

Method(s) of Payment
Visa, Master Card, Discover, American Express, Checks, Cash, Synchrony Financial Credit, Warranty, Insurance, Flex Pay. We also offer 30 day term fleet accounts.
Refund and Exchange Policy
Sun Devil Auto guarantees all work in writing. All warranty work must be performed by Sun Devil Auto. Please contact your nearest location for details.
Alternate Business Names
Sun Devil Auto Glass Sun Devil Auto Parts Sun Devil Auto Parts, Inc. Sun Devil Tire Co.
Industry Tips
Auto Repair

Customer Review Rating plus BBB Rating Summary

Sun Devil Auto has received 4.12 out of 5 stars based on 36 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.