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BBB Business Review

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Description

Family owned and operated since 1975, Middleton Automotive LLC promises to provide reliable auto and truck repair and maintenance.Beginning with the father R.T. Middleton, Middleton Automotive Center has remained a “word of mouth” business, always maintaining and practicing customer recognition. With pride he instilled our mission: “To continually provide our customers with, honest service at an honest price.” Serving The City of Casa Grande and The Tri-Valley Region for over 30 years, we aim to continue our tradition of treating customers with honesty and respect. As one of the most recognized and respected shops we retain a large customer base. Services with warranty and competitive pricing are scarce in this industry.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Middleton Automotive Center meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Middleton Automotive Center include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Middleton Automotive Center
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 25, 2006 Business started: 04/23/2004 in AZ Business incorporated 04/23/2004 in AZ
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Edward M Martinez, Marketing Manager Dee Middleton, Sales Manager
Contact Information
Principal: Mr. Edward M Martinez, Marketing Manager
Business Category

Auto Repair & Service Auto Repairing - Foreign Radiators - Automotive Auto Perform, Race & Sport Equipment Auto Repair - Vintage Auto Accessories Auto Repair - Suspension Auto Repair - Shocks Auto Repair - Tune-Up Auto Repair - Steering & Suspension Auto Repair - Power Steering Auto Repair - Maintenance Auto - Fleet Service Auto Alarms & Security Systems Auto Bumpers, Guards & Grilles Auto Radios & Stereos - Sales & Repair Auto Air Conditioning Alternators & Generators - Auto Repair Auto Body Repair & Painting Auto Customizing Auto Diagnostic Service Auto Electric Service

Products & Services

Middleton Automotive Center sells the following brand(s): AC Delco, Accel, American Autowire, Anco, And Many More, Auburn, Bendix, Bilstein, Borge Warner, Borla Exhuast, Bosch, Bridgestone, Champion, Dayco, DeeZee, Delphi, Denso, Dorman, Flowmaster, Fox, G2 Gears, Gates, GMB, Goodyear Tire & Rubber, K&N, Magnaflow, Monroe, Moog, Mopar, Motorcraft, National, NGK, Nitto, OEM, ProComp, Raybestos, SkyJacker, Standard, Wagner, Walker, Yukon

Middleton Automotive Center offers the following product(s): A/C Systems, Accessories, Alarms, Axles, Bearings, Belts, Brakes, Catalytic Converters, Cylinder heads, Electric components, Exhaust, Exterior parts, Fuel pumps, Hoses, Intakes, Interior parts, Lift kits, Lube, Mufflers, New Engines, New Transmissions, Oil, Power Steering Pumps, Rack'n'Pinions, Radiators, Remanufactured Transmissions, Remanufacured Engines, Stereos, Tires, Used Engines, Used Transmissions, Wheels, Wire harnesses

Hours of Operation
M: 8:00 AM - 5:00 PM
T: 8:00 AM - 5:00 PM
W: 8:00 AM - 5:00 PM
Th: 8:00 AM - 5:00 PM
F: 8:00 AM - 5:00 PM
S: Closed
Su: Closed
Method(s) of Payment
VisaMaster CardAmerican ExpressDiscover
Refund and Exchange Policy
Most repairs are backed by our 12 Month/12,000 Mile Nationwide Warranty. In other cases parts and labor are guaranteed for a period of 3,000 miles or 90 days, whichever comes first. Warranty may be extended under certain situations. This may include parts with lifetime warranty or parts with a warranty longer than our own. All parts and materials installed are equal or better in quality than vehicle manufacturer original equipment. Only authorized services are performed in a timely and efficient manner.
Alternate Business Names
Middleton Automotive, LLC
Industry Tips
Auto Repair
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.