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BBB Business Review

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BBB Accredited Business since

Greulich's Auto Repair

Additional Locations

Phone: (480) 483-8186 Fax: (480) 483-4627 View Additional Phone Numbers 15055 N Hayden Rd, Scottsdale, AZ 85260

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This business provides automotive repair and services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Greulich's Auto Repair meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

10 complaints closed with BBB in last 3 years | 7 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 2
Problems with Product/Service 8
Total Closed Complaints 10

Customer Reviews Summary Read customer reviews

5 Customer Reviews on Greulich's Auto Repair
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 5

Additional Information

BBB file opened: November 04, 1988 Business started: 04/01/1979 in AZ Business started locally: 04/01/1979 Business incorporated 10/29/2000 in AZ
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Arizona Department Of Motor Vehicles
1801 W. Jefferson, Phoenix AZ 85007
Phone Number: (602) 255-0072

Type of Entity


Business Management
Mr. Christopher Greulich, CEO Sue Harrington, Controller Mr. John Jamison, Vice President of Operations
Contact Information
Principal: Mr. Christopher Greulich, CEO
Customer Contact: Mr. John Jamison, Vice President of Operations
Business Category

Auto Repair & Service Auto Repairing - Foreign Auto Restoration Auto Smog Inspection Auto Repair - Mobile Auto Seat Covers, Tops & Upholstery Auto Transporters & Drive-Away Companies Auto Upholstery Cleaning Engines - Rebuild & Exchange Lubricating Service - Automotive Radiators - Automotive Road Service - Automotive Rustproofing & Undercoating - Auto Towing - Automotive Transmissions - Automobile Wheel Alignment, Frame & Axle Service - Auto Auto Repair - Windshield, Glass Shops Auto Service - Specialty Parts Auto Service - Steam Cleaning Auto Service - Rust proofing Shops Auto Service - Window Tinting Auto Services Auto Repair & Service - Equipment & Supplies Auto Wrecking Auto Repair & Service - Diesel Auto Lube & Oil - Mobile Auto Repair - Vintage Auto Accessories Auto Service Contract Companies Cylinder Heads - Auto & Motorcycle Differentials - Automobile Auto Headlight Restoration Auto Repair & Service - Airbags Auto Services - Oil & Lube Auto Repair - Suspension Consultants - Auto Repair Auto Repair - Shocks Auto Repair - Tune-Up Auto Repair - Steering & Suspension Auto Repair - Power Steering Auto Repair - Maintenance Auto - Fleet Maintenance Auto - Fleet Service Brakes - Lining - Manufacturers & Distributors Brakes - Manufacturers & Distributors Auto & Truck Brokers Auto Air Conditioning Equipment Auto Bumpers, Guards & Grilles Auto Electric Equipment Auto Floor Coverings Heaters - Automotive Springs - Automotive - Sales & Service Trailers - Automotive Utility Auto Air Conditioning Auto Customizing Auto Electric Service Auto Hand & Foot Controls

Hours of Operation
M: 7:30 AM - 5:30 PM
T: 7:30 AM - 5:30 PM
W: 7:30 AM - 5:30 PM
Th: 7:30 AM - 5:30 PM
F: 7:30 AM - 5:30 PM
S: 8:00 AM - 4:00 PM
Su: Closed
Corporate Office
Method(s) of Payment
Cash/Credit (Amex, Visa, Mastercard, Dicsover) 
Refund and Exchange Policy
24 Month/24,000 Mile Warranty 
Alternate Business Names
Greulich's Towing and Recovery Northeast Scottsdale Auto Group, Inc.
Additional Information

Included in this membership are: Pima Auto Parts and Hayden Towing, all of which have separate reports.

Industry Tips
Auto Repair Towing

Customer Review Rating plus BBB Rating Summary

Greulich's Auto Repair has received 3.94 out of 5 stars based on 5 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.