BBB Logo

Better Business Bureau ®
Start With Trust®
Central, Northern and Western Arizona

BBB Business Review

BBB Accredited Business since

Print

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This is an automotive repair and service company.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Greulich's Auto Repair meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Greulich's Auto Repair include:

  • 14 complaints filed against business

Factors that raised the rating for Greulich's Auto Repair include:

  • Length of time business has been operating.
  • Response to 14 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

14 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 10
Total Closed Complaints 14

Customer Reviews Summary Read customer reviews

7 Customer Reviews on Greulich's Auto Repair
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 6
Total Customer Reviews 7

Additional Information

top
BBB file opened: November 04, 1988 Business started: 04/01/1979 in AZ Business started locally: 04/01/1979 Business incorporated: 10/29/2000 in AZ
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Arizona Department Of Motor Vehicles
1801 W. Jefferson, Phoenix AZ 85007
http://www.dot.state.az.us/MVD/mvd.htm
Phone Number: 602-255-0072

Type of Entity

Corporation

Business Management
Mr. Christopher Greulich, CEO Sue Harrington, Controller Mr. John Jamison, Vice President of Operations
Contact Information
Principal: Mr. Christopher Greulich, CEO
Customer Contact: Mr. John Jamison, Vice President of Operations
Business Category

Auto Repair & Service Auto Repairing - Foreign Auto Restoration Auto Smog Inspection Auto Repair - Mobile Auto Seat Covers, Tops & Upholstery Auto Transporters & Drive-Away Companies Auto Upholstery Cleaning Engines - Rebuild & Exchange Lubricating Service - Automotive Radiators - Automotive Road Service - Automotive Rustproofing & Undercoating - Auto Towing - Automotive Transmissions - Automobile Wheel Alignment, Frame & Axle Service - Auto Auto Repair - Windshield, Glass Shops Auto Service - Specialty Parts Auto Service - Steam Cleaning Auto Service - Rust proofing Shops Auto Service - Window Tinting Auto Services Auto Repair & Service - Equipment & Supplies Auto Wrecking Auto Repair & Service - Diesel Auto Lube & Oil - Mobile Auto Repair - Vintage Auto Accessories Auto Service Contract Companies Cylinder Heads - Auto & Motorcycle Differentials - Automobile Auto Headlight Restoration Auto Repair & Service - Airbags Auto Services - Oil & Lube Auto Repair - Suspension Consultants - Auto Repair Auto Repair - Shocks Auto Repair - Tune-Up Auto Repair - Steering & Suspension Auto Repair - Power Steering Auto Repair - Maintenance Auto - Fleet Maintenance Auto - Fleet Service Brakes - Lining - Manufacturers & Distributors Brakes - Manufacturers & Distributors Auto & Truck Brokers Auto Air Conditioning Equipment Auto Bumpers, Guards & Grilles Auto Electric Equipment Auto Floor Coverings Heaters - Automotive Springs - Automotive - Sales & Service Trailers - Automotive Utility Auto Air Conditioning Auto Customizing Auto Electric Service Auto Hand & Foot Controls

Hours of Operation
M: 7:30 AM - 5:30 PM
T: 7:30 AM - 5:30 PM
W: 7:30 AM - 5:30 PM
Th: 7:30 AM - 5:30 PM
F: 7:30 AM - 5:30 PM
S: 8:00 AM - 4:00 PM
Su: Closed
Corporate Office
Method(s) of Payment
Cash/Credit (Amex, Visa, Mastercard, Dicsover) 
Refund and Exchange Policy
24 Month/24,000 Mile Warranty 
Alternate Business Names
Greulich's Towing and Recovery Northeast Scottsdale Auto Group, Inc.
Additional Information

Included in this membership are: Pima Auto Parts and Hayden Towing, all of which have separate reports.

Industry Tips
Towing

Customer Review Rating plus BBB Rating Summary

Greulich's Auto Repair has received 3.5 out of 5 stars based on 7 Customer Reviews and a BBB Rating of A-.

BBB Customer Review Rating plus BBB Rating Overview
X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

Industry Tips

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

Additional Phone Numbers

Find a LocationX

  Change Location
Show Only Accredited Locations