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BBB Business Review

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Description

This is a full service auto repair company.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Curt's Auto Repair meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Curt's Auto Repair include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Curt's Auto Repair
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 21, 1991 Business started: 07/01/1988 in AZ Business started locally: 07/01/1988 Business incorporated 01/16/2004 in AZ
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Arizona Department of Insurance
2910 N. 44th Street, Suite 210, Phoenix AZ 85018-0725
http://www.id.state.az.us
Phone Number: 602.364.3100
Fax Number: 602.364.2400
consumers@azinsurance.gov

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Curtis Lee Rock, Owner
Contact Information
Principal: Mr. Curtis Lee Rock, Owner
Business Category

Auto Repair & Service Auto Repairing - Foreign Lubricating Service - Automotive Radiators - Automotive Transmissions - Automobile Wheel Alignment, Frame & Axle Service - Auto Auto Services Auto Repair & Service - Diesel Auto Warranty Service Auto Lube & Oil - Mobile Auto Repair - Vintage Cylinder Heads - Auto & Motorcycle Differentials - Automobile Auto Repair & Service - Airbags Auto Services - Oil & Lube Auto Repair - Suspension Auto - Emissions Testing Auto Repair - Shocks Auto Repair - Tune-Up Auto Repair - Steering & Suspension Auto Repair - Power Steering Auto Repair - Maintenance Auto - Fleet Maintenance Auto - Fleet Service Engines - Diesel Auto Air Conditioning Equipment Auto Air Conditioning Alternators & Generators - Auto Repair Auto Diagnostic Service Auto Electric Service Auto Hand & Foot Controls Auto Machine Shops

Industry Tips
Auto Repair
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.