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Find a Location

Certified Transmissions Inc has 1 locations, listed below.

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    Business ProfileforCertified Transmissions Inc

    Auto Repair
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/21/2005

    Years in Business: 36

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This business offers general automotive diagnostics, services, maintenance, and repairs as well as specializes in transmissions and drivetrains.

    Business Details

    Location of This Business
    1089 W Iron Springs Rd, Prescott, AZ 86305-1621
    BBB File Opened:
    10/1/1998
    Years in Business:
    36
    Business Started:
    1/1/1988
    Business Incorporated:
    6/1/1990
    Accredited Since:
    4/21/2005
    Type of Entity:
    Corporation
    Business Management
    • Mr. Michael Pfeiffer, President
    • Mr. Monte F Crooks, Office Manager/ASE Certified Service Consultant
    Contact Information

    Principal

    • Mr. Michael Pfeiffer, President
    • Mr. Monte F Crooks, Office Manager/ASE Certified Service Consultant

    Customer Contact

    • Mr. Michael Pfeiffer, President
    • Mr. Monte F Crooks, Office Manager/ASE Certified Service Consultant
    Additional Contact Information

    Fax Numbers

    • (928) 778-1777
      Primary Fax

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: How to prepare your car for winter

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/28/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Placed my car into their care in December of 2021. Received my car back in January of 2022. Car sounded ok, in two months it sounded different, and I took it back. The transmission shop stated they had to fix the transmission again. I took it back, and it had to sit for a while there because the tech. Who knew how to do a CVT transmission was going on vacation for 2 weeks. I borrowed my mother's truck each time I had my car in that shop, and then in May of 2022 I rolled it after falling asleep at the wheel. I was on call for a weekend, and had to fill two night shifts on top of the 3 that I had put in. Anyways, I had picked it up after convalescent period of 6 weeks at my mother's house. I had fractured 12th vertabrae, and was in a brace. I drove it until Nov. 2nd 2022. I failed to mention that the last time I picked it it made a clicking noise when driving up to 20 miles an hour then it went away. The shop was aware it was making that noise but felt it was okay because it only did it up to 20 miles an hour. Oct. 27th the noise increased up to 40 miles an hour. Then on Oct, 31st.2022 it went to 60 miles an hour while I was driving to work I called the shop, and told them I was bringing the car back over when I got off work on Nov.2nd 2022. While starting my trip that morning my car lurched, whined clunker, and I just made it into Maverick. I was going to fill my tank, but then I had to call Triple AAA to tow it back to them. They lent me their van while it was in the shop again. Their van is a front wheel drive. I live in Happy ***** and I asked them if they could provide a 4 wheel drive for me r/t snow and icy roads posting signs for chains or 4 wheel drives. The transmission is leaking ,and I need to take it back in. I asked for a four wheel drive rental, and they can only provide the van. This is the 4th time I'm taking it bac k. I failed to mention that the lifts on my front hood were broken, and they said that happens. They were fine when I took it in last time

    Customer Reviews

    0 Customer Reviews

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    Local BBB

    Better Business Bureau Serving the Pacific Southwest

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