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Description

This company offers car rentals and related services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that National Car Rental/Alamo Rent A Car meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for National Car Rental/Alamo Rent A Car include:

  • 14 complaint(s) filed against business

Factors that raised the rating for National Car Rental/Alamo Rent A Car include:

  • Length of time business has been operating
  • Response to 14 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

14 complaints closed with BBB in last 3 years | 7 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 3
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 11
Total Closed Complaints 14

Customer Reviews Summary Read customer reviews

13 Customer Reviews on National Car Rental/Alamo Rent A Car
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 13
Total Customer Reviews 13

Additional Information

BBB file opened: April 01, 1982 Business started: 01/01/1959 in AZ Business started locally: 01/01/1959
Type of Entity

Corporation

Business Management
Michele Puntillo, Executive Assistant Conny Giatroudakis , Administrative Manager Mr. Kevin Johnson, Airport Manager Mr. Bill Loebeck, President Mr. Mike Rollins, General Manager
Contact Information
Principal: Michele Puntillo, Executive Assistant
Principal: Mr. Birgit Walker, Area Manager
Business Category

Auto Renting & Leasing

Alternate Business Names
Alamo Car Rental Alamo Rent A Car Steward Ventures, Inc.

Customer Review Rating plus BBB Rating Summary

National Car Rental/Alamo Rent A Car has received 3.26 out of 5 stars based on 13 Customer Reviews and a BBB Rating of B.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.