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Description

The company is headquartered in Arizona and operates over 130 locations in the following 26 states: AL, AZ, AR, CA, CO, DE, FL, GA, IL, IN, KS, KY, MD, MS, MO, NV, NJ, NM, NC, OH, OK, PA, SC, TN, TX and VA.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that DriveTime meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for DriveTime include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 981 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

981 complaints closed with BBB in last 3 years | 447 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 84
Billing/Collection Issues 207
Delivery Issues 12
Guarantee/Warranty Issues 74
Problems with Product/Service 604
Total Closed Complaints 981

Additional Complaint Information

This company's customer experience summary is reflective of the company's locations nationwide. This company has been in discussions with BBB and has expressed a commitment to address any customer issues. If you are experiencing a problem with this business and need assistance, contact Patricia Oliver at 800-965-8043.

Customer Reviews Summary Read customer reviews

2483 Customer Reviews on DriveTime
Customer Experience Total Customer Reviews
Positive Experience 2153
Neutral Experience 102
Negative Experience 228
Total Customer Reviews 2483

Additional Information

BBB file opened: November 05, 2002 Business started: 04/24/1996 in AZ Business incorporated 04/24/1996 in AZ
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Arizona Department of Financial Institutions
2910 N. 44th Street, Ste. 310, Phoenix AZ 85018
http://www.azdfi.gov
Phone Number: (602) 771-2800
Fax Number: (602) 381-1225
consumeraffairs@azdfi.gov

Arizona Department Of Motor Vehicles
1801 W. Jefferson, Phoenix AZ 85007
http://www.azdot.com
Phone Number: (602) 255-0072

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Christopher Piper, Member
Contact Information
Principal: Mr. Joshua Bratcher, Assistant Director of Customer Relations
Related Businesses
GO Financial Carvana, LLC
Business Category

Auto Dealers - Used Cars

Products & Services

DriveTime sells the following brand(s): Chevrolet, Chrysler, Ford, Honda, Jeep, plus more, Saturn, Toyota, Volkswagon

DriveTime offers the following product(s): Automotive sales

Method(s) of Payment
Auto deduct (ACH), Text-to-Pay, MoneyGram, Pay Online, Pay in cash at Walmart, K-Mart (or other CheckFree locations).
Refund and Exchange Policy
Vehicle Return Program.  Customer can return the vehicle to DT within 5 days of purchase for any reason & be charged a $1/mile for any mileage over 300 miles. 

Customer Review Rating plus BBB Rating Summary

DriveTime has received 4.62 out of 5 stars based on 2483 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.