BBB Business Review


BBB Business Reviews may not be reproduced for sales or promotional purposes.


The company is headquartered in Arizona and operates over 107 locations in the following 20 states: AL, AZ, AR, CA, CO, FL, GA, IN, KY, MS, MO, NV, NM, NC, OH, OK, SC, TN, TX and VA.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that DriveTime meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Find a Location

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • BBB does not have sufficient information to issue a rating on this business.

Customer Complaints Summary Read complaint details

749 complaints closed with BBB in last 3 years | 293 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 69
Billing/Collection Issues 155
Delivery Issues 5
Guarantee/Warranty Issues 76
Problems with Product/Service 444
Total Closed Complaints 749

Additional Complaint Information

This company's customer experience summary is reflective of the company's locations nationwide. This company has been in discussions with BBB and has expressed a commitment to address any customer issues. If you are experiencing a problem with this business and need assistance, contact Patricia Oliver at 800-965-8043.

Customer Reviews Summary Read customer reviews

1427 Customer Reviews on DriveTime
Customer Experience Total Customer Reviews
Positive Experience 1240
Neutral Experience 58
Negative Experience 129
Total Customer Reviews 1427

Additional Information

BBB file opened: November 05, 2002 Business started: 04/24/1996 in AZ Business incorporated: 04/24/1996 in AZ
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Arizona Department of Financial Institutions
2910 N. 44th Street, Suite 310, Phoenix AZ 85018
Phone Number: 602-771-2800
Fax Number: 602-381-1225

Arizona Department Of Motor Vehicles
1801 W. Jefferson, Phoenix AZ 85007
Phone Number: 602-255-0072

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Joshua Bratcher, Assistant Director of Customer Relations Mr. Christopher Piper, Member
Contact Information
Principal: Mr. Joshua Bratcher, Assistant Director of Customer Relations
Related Businesses
GFC Lending, LLC
Business Category

Auto Dealers - Used Cars

Products & Services

DriveTime sells the following brand(s): Chevrolet, Chrysler, Ford, Honda, Jeep, plus more, Saturn, Toyota, Volkswagon

DriveTime offers the following product(s): Automotive sales

Method(s) of Payment
Auto deduct (ACH), Text-to-Pay, MoneyGram, Pay Online, Pay in cash at Walmart, K-Mart (or other CheckFree locations).
Refund and Exchange Policy
Vehicle Return Program.  Customer can return the vehicle to DT within 5 days of purchase for any reason & be charged a $1/mile for any mileage over 300 miles. 
Alternate Business Names
DriveTime Automotive Group, Inc.

Customer Review Rating plus BBB Rating Summary

DriveTime has received 4.56 out of 5 stars based on 1427 Customer Reviews and a BBB Rating of NR.

BBB Customer Review Rating plus BBB Rating Overview

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


Thank you for your feedback!

Help us improve by taking our survey.


BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.


Additional Web Addresses


Additional Email Addresses

Find a LocationX

  Change Location
Show Only Accredited Locations