BBB Business Review

BBB Accredited Business since

Sands Chevrolet At Surprise

Phone: (623) 455-7777 Fax: (623) 455-7790 View Additional Phone Numbers 16991 W Waddell Rd, Surprise, AZ 85388 View Additional Web Addresses


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This company provides the sale of new and used cars & trucks including service, repairs and parts.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Sands Chevrolet At Surprise meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Sands Chevrolet At Surprise include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 35 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

35 complaints closed with BBB in last 3 years | 11 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 8
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 2
Problems with Product/Service 24
Total Closed Complaints 35

Customer Reviews Summary Read customer reviews

15 Customer Reviews on Sands Chevrolet At Surprise
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 12
Total Customer Reviews 15

Additional Information

BBB file opened: March 10, 2009 Business started: 12/08/2005 in AZ Business started locally: 01/10/2006 Business incorporated: 12/08/2005 in AZ
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Arizona Department Of Motor Vehicles
1801 W. Jefferson, Phoenix AZ 85007
Phone Number: 602-255-0072

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Jerrold Moore, Member Mr. Don Moyers, General Manager Mr. Louis Sands IV, Member
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Truck Dealers Truck Equipment & Parts Vehicle Sales - Manufacturing Companies Auto Air Conditioning Auto Body Repair & Painting Auto Detailing Auto Diagnostic Service Auto Repair & Service Truck Rent & Lease Golf Carts Auto Repair & Service - Diesel Auto Dealers - Hybrid Vehicles Automobile Dealers - Imported Cars Auto Accessories Auto Dealers - Buying Co-Op Auto Dealers - Online Car Buying Service Auto Repair - Maintenance Auto - Fleet Maintenance Auto - Fleet Service Truck Manufacturers & Distributors

Alternate Business Names
Sands Chevrolet Surprise Sands Chevrolet, LLC
Industry Tips
Auto Repair

Customer Review Rating plus BBB Rating Summary

Sands Chevrolet At Surprise has received 4.52 out of 5 stars based on 15 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

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Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


Industry Tips


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


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