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BBB Accredited Business since

Sands Chevrolet At Surprise

Phone: (623) 455-7777 Fax: (623) 455-7790 View Additional Phone Numbers 16991 W Waddell Rd, Surprise, AZ 85388 http://www.sandssurprise.com View Additional Web Addresses



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company provides the sale of new and used cars & trucks including service, repairs and parts.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Sands Chevrolet At Surprise meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Sands Chevrolet At Surprise include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 28 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

28 complaints closed with BBB in last 3 years | 8 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 3
Problems with Product/Service 20
Total Closed Complaints 28

Customer Reviews Summary Read customer reviews

16 Customer Reviews on Sands Chevrolet At Surprise
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 13
Total Customer Reviews 16

Additional Information

BBB file opened: March 10, 2009 Business started: 12/08/2005 in AZ Business started locally: 01/10/2006 Business incorporated 12/08/2005 in AZ
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Arizona Department Of Motor Vehicles
1801 W. Jefferson, Phoenix AZ 85007
http://www.azdot.com
Phone Number: (602) 255-0072

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Jerrold Moore, Member Mr. Don Moyers, General Manager Mr. Louis Sands IV, Member
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Truck Dealers Truck Equipment & Parts Vehicle Sales - Manufacturing Companies Auto Air Conditioning Auto Body Repair & Painting Auto Detailing Auto Diagnostic Service Auto Repair & Service Truck Rent & Lease Golf Carts Auto Repair & Service - Diesel Auto Dealers - Hybrid Vehicles Automobile Dealers - Imported Cars Auto Accessories Auto Dealers - Buying Co-Op Auto Dealers - Online Car Buying Service Auto Repair - Maintenance Auto - Fleet Maintenance Auto - Fleet Service Truck Manufacturers & Distributors

Alternate Business Names
Sands Chevrolet Surprise Sands Chevrolet, LLC
Industry Tips
Auto Repair

Customer Review Rating plus BBB Rating Summary

Sands Chevrolet At Surprise has received 3.93 out of 5 stars based on 16 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.