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BBB Accredited Business sinceAdditional Locations
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This is a new and pre-owned vehicle sales and service company.
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A BBB Accredited Business since
BBB has determined that Larry Green Chevrolet Oldsmobile, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Larry Green Chevrolet Oldsmobile, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Arizona Department Of Motor Vehicles
1801 W. Jefferson, Phoenix AZ 85007
Phone Number: (602) 255-0072
Type of Entity
Business ManagementMs. Corinne Piccirilli, Business Manager Mr. Lawrence W. Green, President
Auto Dealers - New Cars Auto Parts & Supplies - New Auto Repair & Service - Equipment & Supplies
Alternate Business NamesGreen, Larry Chevrolet, Oldsmobile, Geo, Inc. Larry Green Chevrolet, Oldsmobile, Geo, Inc.
Industry TipsAuto Repair BBB AUTO LINE
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
2050 E. Rodeo Drive
Cottonwood, AZ 86326 Directions
PO Box 1839
Cottonwood, AZ 86326
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BBB Complaint Process
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Additional Web Addresses
Additional Email Addresses
- - Customer Service
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: They are just incompetent and need to be held accountable. 3 main complaints. 1. When purchasing my new car, I was told it was a Sonata Limited, my paperwork says Sonata limited but when I had service issues, found out its a Sonata SE, called **** the sales person an asked her what make it was she again said a limited. I brought it to the Sales Manager he said "it doesn't really matter, the VIN number is right" I think this just gives you an idea of how incompetent they are and they don't care. 2. from date of purchase, I had issues with the blue tooth/stereo system. first issue was it would cut out momentarily, sporadically then the external temperature gauge went out completely. I was in thier service department 9 times (time off work) trying to get it fixed. I finally threw a fit and the sales manager told me to "Check my cell phone for the outside temperature". I was going to file a complaint with Hyundai and then they decided to replace the whole unit. After that, the temp gauge worked but the blue tooth/stereo cut out more often until eventually it would go out for days and then just come back on. Each time I took it in (even when it wasn't working) service said they could not duplicate the issue, they said they tried several fixes. However, none of these worked. I finally took it to an Audio Dealer and had them look at it, it took 15 minutes and they discovered there were bolts missing in the mounting. They put it back together and it has worked ever since. The audio dealer only charged me 45.00 but I think Larry Green should refund that to me because they installed it incorrectly and couldn't figure it out. I lost a lot of time and had a lot of aggravation because of this. The big one is last year when time for new tires I went to dealership they put on new tires, I paid 550.00, I immediately took it back because they car didn't ride right, it shook and felt unsafe. They were not happy with me, they put on a new set and said I cost them $200.00 because I was finicky. The new set was better but still didnt feel right but I didnt know what to do so I went with it. This year, time for new tires, I got a quote from Larry Green but took it to ****** to compare pricing, ****** said "that quote is for a 91v your car has to have a 95v for safety. its a weight limit issue. I went to *** * *****, he said the same thing, So, I investigated on the car it clearly states tire requirements are a 95v. I called the service department asked why he had those on my car he sald "it really doesnt matter, they are just trying to get more money out of you". Actually ****** tires (correct tires) are the same price as their incorrect ones. I drive 30,000 miles a year for my job and my car is loaded with supplies. The dealer knows this yet they still put unsafe tires on my car and were going to do it again. I don't ever want to go back to them because I do not trust them.
Desired Settlement: I want the $550.00 I paid for the unsafe tires they put on my car that put my life in danger everyday and I want the $45.00 I had to pay someone else to fix their mistake. thank you
Business Response: We have spoken to****, apologized for any inconveniences and have agreed to offer her $250 for customer goodwill.
Read Complaint Details
Complaint: I placed a bid on a vehicle, through eBay, that was being sold by Larry Green Chevrolet. My bid was not high enough to meet the reserve price, so no action was taken. Larry Green Chevrolet obtained my email address (****************************) through eBay. Now, my email address is being bombarded with unsolicited and unwanted emails from Larry Green Chevrolet that do not comply with the CAN-SPAM Act of 2003. The link to unsubscribe took me to the website of a company called *** ******** Driver (AKA *** *********** ****). In order to unsubscribe, I am being forced to "read the GM Legal Statement and accept all terms and conditions". However, there is no "Legal Statement" or "terms and conditions" stated on that webpage, so in order to get my email address removed from Larry Green Chevrolet databases, I must accept terms and conditions that I am not being provided. This is clearly a violation of the CAN-SPAM Act of 2003.
Desired Settlement: I want a letter from Larry Green Chevrolet ensuring me that they have removed my name, email address, and any other personal information from any and all databases used for marketing purposes. In addition, I want Larry Green Chevrolet to confirm that they have contacted *** *********** **** and instructed *** *********** **** to remove my name, email address, and any other personal information from any and all databases that *** *********** **** uses for marketing.
To whom it may concern; it's standard practice to make contact with potential buyers on eBay. It's important the bidder understand he agreed to the eBay policy authorizing contact. I've cut and pasted that policy where it may shed some light on what he had agreed to when he signed up his account with eBay. Too, he may receive future contact from others and this will help him to understand why. Contact is recommended considering all that could go wrong when purchasing sight unseen, especially with an automobile. We do apologize for any inconvenience we may have caused anyone and have gladly removed the person's name mentioned within the BBB complaint from future contact . The opt-out functionality seems to be working with SCI so I'm not sure what happened in this particular case. Please see below or visit eBay.com for rules and regulations.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
We sincerely apologize for any inconveniences and have removed Mr. ******' information from our e-mail manifest to ensure that he does not receive another e-mail. Thank you.
Customer Reviews Summary