Business ProfileforChapman Hyundai Bell Road

Arrived to this location on 01/18/2024, as service advisor *********************** expressed to bring my vehicle in to have the following completed: diagnostic test, review why my vehicle is NOT starting after being returned to me by Chapman Hyundai *******, noises from under the engine, recalls and identifying why the vehicle vibrates when accelerating. When I arrived with my vehicle, ***************************** the service manager proceeds to pull me to side and express the dealership will not be repairing my vehicle due the dispute of the charges. I'm unsure as to why any manager thinks they deserve money when they did NOT complete the initial service requests in its entirety. Furthermore, your service advisor *********************** advised me to bring my vehicle and I have documentation of such. Highly suspecting racial profiling from directly ***********************, *****************************, *************************, and *****************************. My advice to anyone making any form of business with this dealership in particular, it is best you record and document everything said. They will also try to steal from you as they did me and I have clear documentation of it! RECORD ALL EMAILS, TEXTS, AND CALLS FROM THIS DEALERSHIP AS THEY INTENTIONALLY WILL LIE!

Mr. ******************** We sincerely apologize for the recent experience you had with our service. Your satisfaction is of the utmost importance to us, and we deeply regret any inconvenience this may have caused