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Find a Location

Camelback Ford Lincoln has 1 locations, listed below.

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    Business ProfileforCamelback Ford Lincoln

    New Car Dealers

    At-a-glance

    Customer Reviews

    1.29/5stars

    Average of 14 Customer Reviews

    Customer Complaints

    43 complaints closed in last 3 years

    12 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This business offers new and used cars, auto repair service and auto body repair and painting. 

    Products & Services

    New and Used Cars

    Business Details

    Location of This Business
    1330 E Camelback Rd, Phoenix, AZ 85014-3312
    BBB File Opened:
    11/30/2001
    Years in Business:
    22
    Business Started:
    6/1/2001
    Date of New Ownership:
    2/1/2015
    Business Incorporated:
    3/11/2008
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Number of Employees:
    170
    Alternate Business Name
    • MCVT Motors Inc
    Business Management
    • Mr. Rob Hubler, Owner
    • Mr. Anton Ettlin, Office Manager
    • Ms. Barbara Kush, Accounts Payable Staff
    • Mr. Herb Jernukian, General Manager
    Contact Information

    Principal

    • Mr. Rob Hubler, Owner

    Customer Contact

    • Mr. Rob Hubler, Owner
    • Mr. Herb Jernukian, General Manager
    Additional Contact Information

    Fax Numbers

    • (602) 240-2589
      Primary Fax

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    43 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/07/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    Camelback **** has repeatedly contacted me trying to get me to purchase a new car despite me multiple times telling them I am not interested and to not contact me and remove me from the do not call list. They contact me from different phone numbers, different emails, and leave constant voicemails and texts. Their sales tactics are also extremely misleading. They claim they can take my 21% APR (which I do not even have!) and get me into a new car at 1.9% with my credit score. I believe they are spamming people and at this point it is borderline harassment because I have told them to stop and spoken to multiple people.
    Read More

    Customer Reviews

    14 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Martin L

    1 star

    03/05/2024

    1 star is 1 too many! Do NOT buy from this dealer! Worst experience I ever had with a dealer and I have bought 54 vehicles over the years.I negotiated a deal on a F150 Tremor over the internet $67,000 plus tax. Flew from ********** to AZ to pick up truck 11/15/23. Read another review on ****** from another guy in ********** they did something similar too. They said they weren't sure what taxes would be so they overcharged me and would refund me once the correct amount was calculated in 2 weeks. The total amount matched what I was quoted over the internet when I showed up so i didn't think anything was off. Drove home (5.5 hour drive), tire pressure was super low (31 hot, should be 35 cold so I had to find a place to put air in the tires) and wheels weren't balanced properly so truck vibrated all the way home. When I got home I also found out they never gave me the front license plate bracket. a couple days later I looked over the sales paperwork and found they added $677.25 to sale amount plus tax charging me $67677.25 instead of the agreed upon $67000. Called dealer spoke with ***** (salesperson), **** (mgr), **** (mgr), ***** (mgr) and **** (mgr). 2 Managers (***** and ****) both verified I was overcharged and promised that a refund check and a front license plate bracket would be sent to me. Everyone else said they would look into it and get back to me. Guess what? No follow up no return call, surprise! The first time ***** (Manager) verified I was overcharged and promised a refund, that was 12/11/23. **** (Manager) verified I was overcharged and promised a refund that was signed off by the *** and would be mailed out 02/26/24. Now it is 03/05/24 no check, no plate bracket and every time I call I get transferred and usually disconnected or hung up on. I have asked for the ** and never once got his voice mail. They shouldn't be allowed to have a sales license. I will update this "if" I ever see my refund check and license plate bracket.

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

    BBB Reports On

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