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BBB Business Review

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Description

This business provides the retail sale of new and used vehicles.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Bill Luke Chrysler Jeep & Dodge, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Bill Luke Chrysler Jeep & Dodge, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 36 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

36 complaints closed with BBB in last 3 years | 13 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 15
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 2
Problems with Product/Service 19
Total Closed Complaints 36

Customer Reviews Summary Read customer reviews

17 Customer Reviews on Bill Luke Chrysler Jeep & Dodge, Inc.
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 15
Total Customer Reviews 17

Additional Information

BBB file opened: May 01, 1957 Business started: 01/01/1939 in AZ Business started locally: 01/01/1939 Business incorporated 04/30/1962 in AZ
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Arizona Department Of Motor Vehicles
1801 W. Jefferson, Phoenix AZ 85007
http://www.azdot.com
Phone Number: (602) 255-0072

Arizona Department of Financial Institutions
2910 N. 44th Street, Ste. 310, Phoenix AZ 85018
http://www.azdfi.gov
Phone Number: (602) 771-2800
Fax Number: (602) 381-1225
consumeraffairs@azdfi.gov

Type of Entity

Corporation

Business Management
Mr. Donald Lawrence Luke, President Mr. Rick Dollerschell, Service Director
Contact Information
Principal: Mr. Donald Lawrence Luke, President
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Renting & Leasing

Products & Services

Bill Luke Chrysler Jeep & Dodge, Inc. sells the following brand(s): Chrysler, Chrysler, Dodge, Dodge, Jeep, Jeep, Ram, Ram, SRT, SRT

Method(s) of Payment
Cash, Credit Card
Alternate Business Names
Luke Bill Chrysler Jeep Dodge
Industry Tips
BBB AUTO LINE

Customer Review Rating plus BBB Rating Summary

Bill Luke Chrysler Jeep & Dodge, Inc. has received 3.84 out of 5 stars based on 17 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.