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BBB Business Review

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BBB Accredited Business since

New Image Paint & Body

Phone: (480) 921-3368 Fax: (480) 921-4233 1878 E. University Drive, Tempe, AZ 85281 http://www.newimageauto.com


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Description

New Image Paint & Body has been in Tempe, AZ since 1988 and has always provided the highest quality collision repairs available. We use the finest OEM parts and materials available.We work with all insurance companies but we are not contracted with any insurance company that requires discounted rates or use of imitation or used parts. Our goal is to provide our customers with the best quality repairs and our focus on the most positive customer experience possible is unparalleled. We provide a lifetime warranty on all of our repairs and paint work and we guarantee your satisfaction.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that New Image Paint & Body meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for New Image Paint & Body include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

1 Customer Review on New Image Paint & Body
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: March 01, 1988 Business started: 11/04/1988 in AZ Business under new ownership as of: 11/01/2012 Business incorporated 11/04/1988 in AZ
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Chris M. Bozer, Member
Contact Information
Principal: Mr. Chris M. Bozer, Member
Business Category

Auto Body Repair & Painting

Method(s) of Payment
Cash, Certified Check & Most Major Credit Cards Accepted
Refund and Exchange Policy
New Image Paint & Body offers a Limited Lifetime Warranty to protect against defective workmanship to include welding and the application of material in making collision repairs against cracking, flaking, pitting or deterioration. We also provide a Lifetime Limited Warranty on painting and, a Two (2) Year Limited Warranty on the application and adhesion of decorative stripes and decals.New Image Paint & Body provides a One (1) Year Limited Warranty on all mechanical repairs pertaining directly to original collision damage.New Image Paint & Body guarantees that parts or materials used are of the first quality. Those parts or materials are subject to the guarantee of that supplier. We will assist you in handling any claim under the supplier's guarantee.
Alternate Business Names
New Image Paint & Body, LLC
Industry Tips
Auto Repair

Customer Review Rating plus BBB Rating Summary

New Image Paint & Body has received 5 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.