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BBB Business Review

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BBB Accredited Business since

ICC Collision Centers

Phone: (623) 882-3204 Fax: (623) 882-3203 1426 N Elesio C Felix Jr Way, Avondale , AZ 85323 http://collisioncenters.wordpress.com/



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers complete auto collision repair and services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that ICC Collision Centers meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for ICC Collision Centers include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

17 Customer Reviews on ICC Collision Centers
Customer Experience Total Customer Reviews
Positive Experience 16
Neutral Experience 1
Negative Experience 0
Total Customer Reviews 17

Additional Information

BBB file opened: November 24, 2008 Business started: 11/09/2006 in AZ Business incorporated 11/09/2006 in AZ
Type of Entity

Corporation

Business Management
Mr. Peter James, General Manager
Contact Information
Principal: Mr. Hamid Hojati, President
Customer Contact: Mr. Peter James, General Manager
Business Category

Auto Body Repair & Painting Auto Repair & Service Auto Services Auto Body Shop Equipment & Sup Auto Paintless Dent Repair Auto Repair & Service - Diesel Auto Lube & Oil - Mobile Auto Paint - Mobile Auto Repair & Service - Airbags Auto Services - Oil & Lube Consultants - Auto Repair

Products & Services

ICC Collision Centers sells the following brand(s): 3M, DuPont, McGuire's

ICC Collision Centers offers the following product(s): DuPont Paint, McGuire's Wax

Method(s) of Payment
All forms of payment are excepted However we do not except personal checks.
Refund and Exchange Policy
We have a Life Time Warranty on all repairs
Alternate Business Names
ICC Collision Centers, Inc.
Industry Tips
Auto Repair

Customer Review Rating plus BBB Rating Summary

ICC Collision Centers has received 4.98 out of 5 stars based on 17 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.