Business ProfileforOswalt Law Group PC

I received a notification about a lawsuit against me from a disputed credit card company(didn't know this was a common scare tactic). I'm a single mother, so you could only imagine this definitely sent me into a frantic panic. I immediately contacted Oswalt for assistance and was advised nothing happens with my case at their office, until my fees are paid in full. Within 5 weeks, I paid my full balance of $2,454. After paying my balance in full, I called and requested a refund due to an unexpected hardship. After playing phone tag for 2 weeks, the billing team called and advised me they would refund me $1,045 but will keep $1,400 due to services rendered. Sounds pretty unethical because my case never did move forward.I was advised nothing happens with my case, until I pay the law office the full amount due and submit my paperwork. Once I paid in full, the law office mailed me a packet to fill out. I never did fill out the packet and I never did meet with a case manager to move forward with my case after I paid in full. The only thing I did was my initial FREE in person consultation, which went over my payment schedule because again, nothing happens with my case until the law office is paid in full. In good faith, they should have told me not to even file bankruptcy because of a credit card scare tactic that was being used against me. In good faith, why hold onto $1,400 when they know they didn't move forward with my case because I didn't submit any paperwork to move forward. The strategy they're using to keep $1,400 of my funds is unethical, considering I never submitted anything to review my case. I understand $893.75 is the minimum that the law office will keep if you don't move forward, but I dont understand why keep $1,400 of my funds knowing that nothing happened regarding my case because I didn't submit any of the paperwork to move forward after I paid in full.