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      Country
          Country

          Find a Location

          Artificial Grass Masters has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Artificial Grass Masters

              16681 N 84th Ave Ste 140 Peoria, AZ 85382-4784

              BBB Accredited Business
            • Artificial Grass Masters

              7146 W Bluefield Ave Glendale, AZ 85308-8112

              BBB Accredited Business

            Business ProfileforArtificial Grass Masters

            Artificial Turf
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.8/5stars

            Average of 5 Customer Reviews

            Customer Complaints

            10 complaints closed in last 3 years

            2 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 7/12/2013

            Years in Business: 10

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            This business offers artificial grass installation and artificial grass wholesale services.

            Products & Services

            Summer Breeze 80 oz. , Sports Select 75 oz. , Legacy 85 oz., Deluxe 85 oz., Pet Pro 55 oz., Putters Choice55 oz.

            Business Details

            This is a multi-location business.

            Find a Location

            Artificial Grass Masters has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Artificial Grass Masters

                16681 N 84th Ave Ste 140 Peoria, AZ 85382-4784

                BBB Accredited Business
              • Artificial Grass Masters

                7146 W Bluefield Ave Glendale, AZ 85308-8112

                BBB Accredited Business
              BBB File Opened:
              3/28/2013
              Years in Business:
              10
              Business Started:
              4/26/2013
              Business Incorporated:
              4/26/2013
              Accredited Since:
              7/12/2013
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Artificial Grass Masters LLC
              Hours of Operation

              Primary

              M:
              8:00 AM - 6:00 PM
              T:
              8:00 AM - 6:00 PM
              W:
              8:00 AM - 6:00 PM
              Th:
              8:00 AM - 6:00 PM
              F:
              8:00 AM - 6:00 PM
              Sa:
              8:00 AM - 2:00 PM
              Business Management
              • Mr. Joshua Jerimiah Apodaca, Owner
              • Mr. Ricardo Santiago, Manager
              Contact Information

              Principal

              • Mr. Joshua Jerimiah Apodaca, Owner

              Customer Contact

              • Mr. Joshua Jerimiah Apodaca, Owner
              Additional Contact Information

              Email Addresses

              Customer Complaints

              10 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/21/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              We hired AGM to do our backyard (about $30,000 project) from scratch back in January to build 2 travertine paver patios, a large artificial grass area (selected one of their highest grade turf), a travertine border and irrigation system. Not their fault, but the project manager left the company before the project started. Communication has always been (and still is) VERY reactive on their end after we call/text. Since the first time they finished, there were a dozen unsettled pavers throughout the yard, massive wrinkles in the turf and the quarter minus (dirt under turf) sank up to 4-8 inches deep in multiple places due to not being compacted properly. Another project manager from AGM was horrified when he walked the property to inspect the job. Once we paid in full, AGM didnt care to prioritize our job.We had to schedule AGM to come back to make fix those issues eventually (which took weeks). After they thought it was done, we found multiple areas in the grass that are still not leveled or graded properly. This is an on going attempt at a resolution. AGM says theyre going to show up, but dont. Constantly having me reschedule to accommodate them instead of me, the customer. **** the Sales Manager made promises to be attentive, to have better communication and resolve our issues, but that hasnt happened (just empty promises). AGM continues to take in new projects without finishing old projects and its always something Hopefully the owner **** reads this and actions it ASAP by calling me back. The kicker here, I had AGM complete a job at my last house ($8,000 project) back in Dec 2019. And because Im a Veteran, I wanted to support a Veteran owned business here in AZ. I just wish AGM cared as much about me as I did cared to be a repeat customer for them.At this point, Im ready to hire another landscaping company to fix their mess and send AGM an invoice.
              Read More

              Customer Reviews

              5 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Cy W

              10/26/2023

              This place only cares about money, not the quality of the service provided. Spent a significant amount on turf for my whole backyard. They brought the product first week of July during the hot ******* sun with triple digit temperatures. The product sat at my curb with heavy clear plastic bags and other tools rolled into itself for over two weeks. once they installed, I noticed a very large area of uneven turf. I noticed right away there was a large spot of turf that seem to be misshapen and would not stand up like carpet fibers would. The workers explained that after a week they should go away. It didnt. immediately called. The company came out and took pictures and later on had the audacity to blame it on the fact that I had a window which didnt even hit that area of the line that was causing this problem. I again very patiently explained that this showed up on the day of install, and could not be because by my window, due to the fact that it not only did NOT hit the spot in question, which was approximately 7 feet long, but also I had pictures to prove that it was THERE on the day of the install that the turf, looked like it was burned. I have written emails and letters with no response, and a year later I am still left with burnt turf because they left it out on the street with heavy plastic bags on top of it, which clearly melted the area. The owner and its staff does not care. They simply want your money. Stay far away from this company.

              Local BBB

              Better Business Bureau Serving the Pacific Southwest

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