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BBB Accredited Business since

Accredited Appliance of Phoenix

Phone: (602) 273-1888 Fax: (480) 609-5116 View Additional Phone Numbers Valleywide, Scottsdale, AZ 85260 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Accredited Appliance of Phoenix offers same-day in-home repairs on all brands of all major home appliances.  

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Accredited Appliance of Phoenix meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Accredited Appliance of Phoenix include:

  • 9 complaint(s) filed against business

Factors that raised the rating for Accredited Appliance of Phoenix include:

  • Length of time business has been operating
  • Response to 9 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

9 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 7
Total Closed Complaints 9

Customer Reviews Summary Read customer reviews

22 Customer Reviews on Accredited Appliance of Phoenix
Customer Experience Total Customer Reviews
Positive Experience 14
Neutral Experience 0
Negative Experience 8
Total Customer Reviews 22

Additional Information

BBB file opened: November 01, 1986 Business started: 07/01/1986 in AZ Business started locally: 07/01/1986 Business incorporated 06/17/1986 in AZ
Type of Entity


Business Management
Ms. Kathy Jones, Office Manager Mr. John Kisiel, Service Manager
Contact Information
Customer Contact: Ms. Kathy Jones, Office Manager
Business Category

Appliances - Major - Service & Repair Air Conditioning Repair

Products & Services

Accredited Appliance of Phoenix sells the following brand(s): We do not sell appliances or parts., We do not sell appliances, repair only., We do not sell appliances, service only.

Method(s) of Payment
Cash, In-State Checks, & all major credit cards 
Refund and Exchange Policy
Above-Industry-standard 1-year parts & labor warranty
Alternate Business Names
Accredited Appliance of Phoenix, Inc.
Additional Information

Accredited Appliance of Phoenix, Inc. has indicated to the BBB that consumers may contact the Office Manager, Kathy Jones, directly at (602) 273-1888 ext. 19 to try and settle any disputes prior to filing a complaint with the BBB.

Industry Tips
AC Maintenance Contract or No Maintenance Contract? Air Conditioning; Find a Trustworthy Company While Avoiding the Heat

Customer Review Rating plus BBB Rating Summary

Accredited Appliance of Phoenix has received 4.07 out of 5 stars based on 22 Customer Reviews and a BBB Rating of A-.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.