Business ProfileforTalus Ranch At Sonoran Foothills

During the week of March 24th, my wife and I discovered a wet area in the carpet of our living room roughly the size of a basketball. We attempted to contact the emergency line and were disconnected twice before deciding to visit the office the next day. My wife visited the office the next day and reported this. A maintenance tech came to the apartment and looked at the carpet, stating he did not know where the water would be coming from and left. As my wife was 36 week pregnant we vocalized to the office we wanted to get this repair completed asap prior to having a newborn in the apartment for a possible slab leak repair. There was no follow up by the office. Our little one came early. Since the original leak report we have had four additional leaks in varying sizes moving within a few feet of the original, three visits from different plumbers, four maintenance crew visits, one report the issue was repaired due to simple irrigation repair and one carpet cleaning (we had asked for replacement due to the wet staining and were refused). As of this message, the leak continues to spring up and we are concerned there will be a mold issue with damp carpet heading into the summer months. We feel we have been more than accommodating and exhibited extreme patience during this process. We are posting this here with photos in the hopes we can generate some substantive response and, our ultimate goal, to have the leak repaired and water stained carpet replaced to preserve the health of our newborn and thwart any possibility of mold.