BBB Business Review
This Business is not BBB accredited
US AirwaysFind a Location
Phone: (800) 428-4322 4000 E. Sky Harbor Blvd., Phoenix, AZ 85034
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This business is not BBB accredited.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for US Airways include:
- 1483 complaints filed against business
- Failure to respond to 84 complaints filed against business
- 454 complaints filed against business that were not resolved
- 1 serious complaint filed against business
- Overall complaint history with BBB
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1217|
|Total Closed Complaints||1483|
Additional Complaint Information
The business has indicated that it will not work to resolve customer disputes through BBB.
Complaints generally allege poor customer service.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||51|
Business ManagementMr. Doug Parker, President/CEO Customer Relations