BBB Business Review
This Business is not BBB accredited
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for US Airways include:
- 1471 complaints filed against business
- Failure to respond to 126 complaints filed against business
- 649 complaints filed against business that were not resolved
- Overall complaint history with BBB
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1174|
|Total Closed Complaints||1471|
Additional Complaint Information
The business has indicated that it will not work to resolve customer disputes through BBB.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||63|
Business ManagementMr. Doug Parker, President/CEO Customer Relations
Alternate Business NamesAmerica West Airlines, Inc. U S Airways International US Airways Vacations
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview