BBB Business Review

BBB Accredited Business since

Penguin Air & Home Services

Phone: (480) 747-6800 Fax: (480) 747-6807 947 S 48th St Ste 119, Tempe, AZ 85281 View Additional Web Addresses


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Phoenix air conditioning, heating and plumbing contractors. 

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Penguin Air & Home Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Penguin Air & Home Services include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

31 Customer Reviews on Penguin Air & Home Services
Customer Experience Total Customer Reviews
Positive Experience 29
Neutral Experience 2
Negative Experience 0
Total Customer Reviews 31

Additional Information

BBB file opened: April 25, 2011 Business started: 07/17/2007 in AZ Business started locally: 07/17/2007 Business incorporated: 02/08/2011 in AZ
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Arizona Registrar of Contractors
1700 W. Washington Street #105, Phoenix AZ 85007
Phone Number: 602.542.1525
Fax Number: 602.542.1599

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Wade B. Rusk, President Mr. William P. Hallett, Vice President Mr. Jay Kline, Service Manager
Contact Information
Customer Contact: Mr. Jay Kline, Service Manager
Principal: Mr. Wade B. Rusk, President
Business Category

Air Conditioning Contractors & Systems Heat Pumps Heating Contractors Plumbers Plumbing Drains & Sewer Cleaning Water Heaters - Repairing Water Main Contractors Heating & Air Conditioning Water Heaters - Dealers Water Soft & Conditioning Equipment Service & Supplies Water Treatment Equipment,Service & Supplies Air Conditioning Repair Furnace Sales & Service Air conditioning & Heating Contractors - Commercial Air conditioning & Heating Contractors - Residential Water Leak Detection Leak Detection Plumbing - Renovation & Repair Air Balancing

Products & Services

Penguin Air & Home Services sells the following brand(s): All brands serviced and sold, Amana, American Standard, and many more., Bryant, Carrier, Coleman, Comfortmaker, Day & Night, Diakin, Ducane, Figidaire, Goettl, Goodman, Heil, Honeywell, Janitrol, Lennox, Maytag, Nordyne, Payne, Rheem, Ruud, Samsung, Tappen, Tempstar, Trane, Westinghouse, York

Penguin Air & Home Services offers the following product(s): Air conditioners, Air Filtration Devices, Air Handlers, Condensers, Furnaces, Heat pumps, Reverse Osmosis, Water Filtration, Water Softeners

Hours of Operation
M: 12:00 AM - 12:00 AM
T: 12:00 AM - 12:00 AM
W: 12:00 AM - 12:00 AM
Th: 12:00 AM - 12:00 AM
F: 12:00 AM - 12:00 AM
S: 12:00 AM - 12:00 AM
Su: 12:00 AM - 12:00 AM
Refund and Exchange Policy
We guarantee 100% satisfaction on all services provided.
Service Area
Anthem, Apache Junction, Avondale, Buckeye, Carefree, Cave Creek, Chandler, Desert Hills, El Mirage, Gilbert, Glendale, Goodyear, Laveen, Litchfield Park, Maryvale, Mesa, New River, Paradise Valley, Peoria, Queen Creek, Scottsdale, Sun City, Sun City Grand, Sun City West, Sun Lakes, Surprise, Tempe, Tolleson, and Youngtown.
Alternate Business Names
Penguin Air Arizona, LLC
Industry Tips
AC Maintenance Contract or No Maintenance Contract?

Customer Review Rating plus BBB Rating Summary

Penguin Air & Home Services has received 4.98 out of 5 stars based on 31 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

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Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


Industry Tips


What is BBB Advertising Review?

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


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