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Description

Parker and Sons offers Air Conditioning: Heating: Air Purification: Plumbing: Drain Cleaning:Water Softening: Reverse Osmosis Systems: Water Heating: Solar Water Heating: Dry Wall.






BBB Accreditation

A BBB Accredited Business since

BBB has determined that Parker and Sons meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Parker and Sons include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 23 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

23 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 2
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 18
Total Closed Complaints 23

Customer Reviews Summary Read customer reviews

582 Customer Reviews on Parker and Sons
Customer Experience Total Customer Reviews
Positive Experience 536
Neutral Experience 7
Negative Experience 39
Total Customer Reviews 582

Additional Information

BBB file opened: August 01, 1984 Business started: 01/01/1974 in AZ Business started locally: 01/01/1974 Business under new ownership as of: 12/01/2003 Business incorporated 01/01/1974 in
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Arizona Registrar of Contractors
1700 W. Washington Street #105, Phoenix AZ 85007
http://www.azroc.gov
Phone Number: 602.542.1525
Fax Number: 602.542.1599

Business Management
Ms. Holly Miller, Director of Service Operations Mr. Paul Kelly, President Trisha Kelly, Company Management
Contact Information
Principal: Mr. Vince Hils, General Manager
Principal: Ms. Holly Miller, Director of Service Operations
Business Category

Air Conditioning Contractors & Systems Plumbers

Products & Services

Parker and Sons sells the following brand(s): We service and Install ALL makes and Models

Method(s) of Payment
We accept cash, checks and all major credit cards.
Refund and Exchange Policy
We handle all refund and exchanges on a case by case basis, but we do have a 100% customer satisfaction guarantee.
Alternate Business Names
Parker & Sons Parker and Sons Plumbing Parker and Sons Water Treatment
Industry Tips
AC Maintenance Contract or No Maintenance Contract?

Customer Review Rating plus BBB Rating Summary

Parker and Sons has received 4.96 out of 5 stars based on 582 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.