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This company offers air conditioning, heating, refrigeration, ventilation, energy audits, indoor air quality, air filtration, sales, service, maintenance and installation. This company serves both residential and commercial homes and buildings.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Magic Touch Mechanical, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Magic Touch Mechanical, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 6 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 4
Total Closed Complaints 6

Customer Reviews Summary Read customer reviews

10 Customer Reviews on Magic Touch Mechanical, Inc.
Customer Experience Total Customer Reviews
Positive Experience 9
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 10

Additional Information

BBB file opened: July 30, 2001 Business started: 01/01/1997 in AZ Business started locally: 01/01/1997
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Arizona Registrar of Contractors
1700 W. Washington Street #105, Phoenix AZ 85007
Phone Number: 602.542.1525
Fax Number: 602.542.1599

Type of Entity


Business Management
Mr. Richard Morgan, President Mrs. Michele Morgan, CFO
Contact Information
Principal: Mr. Richard Morgan, President
Business Category

Air Conditioning Contractors & Systems Heat Pumps Heating Contractors Ventilating Contractors Heating & Air Conditioning Air Conditioning Repair Air Conditioning Systems - Cleaning Restaurant Equipment - Repair & Service Evaporating Apparatus Heating Equipment Refrigeration Equipment - Commercial - Sales & Service Air conditioning & Heating Contractors - Commercial Air conditioning & Heating Contractors - Residential Energy Audits

Products & Services

Magic Touch Mechanical, Inc. sells the following brand(s): Aire-Flo, American Standard, Bryant, Carrier, Day and Night, Fujitsu, Goettl, Goodman, Lennox, Manitowoc, Maytag, Mitsubishi, Rheem, Ruud, Sanyo, Trane, True, True-temp, Whirlpool, York

Magic Touch Mechanical, Inc. offers the following product(s): Air Conditioners, Air Curtains, Air Handlers, Air Screens, Commercial Refrigeration Equipment, Duct Systems, Ductless Systems, Electronic Air Cleaners, Energy Audits, Energy Management Systems, Evaporative Coolers, Furnaces, Garage Heaters, Heat Pumps, High Velocity Air Systems, Home Automation, Humidifiers, Ice Machines, Make-up Air Units, Owens - Corning Insulation, Package Units, Refrigeration Equipment, Thermostats, Ventilators, Walk-in Coolers, Walk-in Freezers, Zone Systems

Refund and Exchange Policy
This company provides written contracts on all products and services. Refunds and exchange policies are as described in terms and conditions in written contracts
Industry Tips
AC Maintenance Contract or No Maintenance Contract?

Customer Review Rating plus BBB Rating Summary

Magic Touch Mechanical, Inc. has received 4.94 out of 5 stars based on 10 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.