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BBB Business Review

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Description

George Brazil Air Conditioning & Heating offers HVAC services to homeowners in the Phoenix metro area and surrounding. Beyond the everyday A/C repair and replacement services, we also offer a wide range of home energy saving solutions with available rebate programs through APS and SRP. Contact our team to learn more about these efficiency savings! 


BBB Accreditation

A BBB Accredited Business since

BBB has determined that George Brazil Air Conditioning & Heating meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for George Brazil Air Conditioning & Heating include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 18 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

18 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 2
Problems with Product/Service 11
Total Closed Complaints 18

Customer Reviews Summary Read customer reviews

527 Customer Reviews on George Brazil Air Conditioning & Heating
Customer Experience Total Customer Reviews
Positive Experience 512
Neutral Experience 8
Negative Experience 7
Total Customer Reviews 527

Additional Information

BBB file opened: June 16, 2005 Business started: 11/01/1955 in AZ Business started locally: 11/01/1955 Business incorporated 02/09/2005 in AZ
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Arizona Registrar of Contractors (ROC)
1700 W. Washington Street, Ste. 105, Phoenix AZ 85007
http://www.azroc.gov
Phone Number: (602) 542-1525
Fax Number: (602) 542-1599

Type of Entity

Corporation

Business Management
Mr. James M. Probst, President Mr. C. Holman, Co-Owner Mr. Vinny Martorana, Service Manager Mr. David R. Probst, Former Complaint Handler Mrs. Laura Wingren, Marketing Manager
Contact Information
Customer Contact: Mr. Vinny Martorana, Service Manager
Principal: Mr. James M. Probst, President
Related Businesses
George Brazil Plumbing & Electrical Services
Business Category

Air Conditioning Contractors & Systems Heating Contractors Heating & Air Conditioning Refrigerators & Freezers - Service & Repair Air Conditioning Repair Air Conditioning Systems - Cleaning Heating Equipment & Systems Cleaning & Repair Air Conditioning Supplies & Parts Furnaces - Industrial Heating Equipment Furnace Sales & Service Air conditioning & Heating Contractors - Commercial Air conditioning & Heating Contractors - Residential Heating & Cooling Demolition Heating & Air Conditioning - Filters Furnace Cleaning

Products & Services

George Brazil Air Conditioning & Heating sells the following brand(s): We service and install all brands.

George Brazil Air Conditioning & Heating offers the following product(s): ALL RESIDENTIAL HVAC PRODUCTS

Alternate Business Names
Quality Home Maintenance, Inc.
Industry Tips
AC Maintenance Contract or No Maintenance Contract?

Customer Review Rating plus BBB Rating Summary

George Brazil Air Conditioning & Heating has received 4.97 out of 5 stars based on 527 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.