BBB Business Review

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This business is not BBB accredited.

Gardner Heating & Refrigeration

Phone: (928) 367-5515 Fax: (928) 367-1228 View Additional Phone Numbers PO Box 97, Pinetop, AZ 85935 View Additional Email Addresses

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This company offers commercial & residential heating & air conditioning contracting services for new construction, retrofit, upgrades and service.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because it is out of business.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Gardner Heating & Refrigeration
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 19, 2009 Business started: 01/01/1990 in AZ Business incorporated 03/11/1996 in AZ
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Arizona Registrar of Contractors (ROC)
1700 W. Washington Street, Ste. 105, Phoenix AZ 85007
Phone Number: (602) 542-1525
Fax Number: (602) 542-1599

Type of Entity


Business Management
Mr. Ray G. Zetterlund, General Manager Mr. Peter Haines, Service Manager Ms. Claudia L. Souders, Vice President
Contact Information
Principal: Mr. Ray G. Zetterlund, General Manager
Business Category

Air Conditioning Contractors & Systems Boilers - Repair & Cleaning Heat Pumps Heating & Air Conditioning Air Conditioning Repair Air Conditioning Systems - Cleaning Air Duct Cleaning Air Purifying & Cleaning Systems & Equipment Air Pollution Measuring Equipment & Service Furnace Sales & Service Air conditioning & Heating Contractors - Commercial Air conditioning & Heating Contractors - Residential Air Duct Systems Furnace Cleaning

Products & Services

Gardner Heating & Refrigeration offers the following product(s): AC Systems, Heating Units, Boilers, Furnaces, Humidifiers, Air Ducts, Filters

Refund and Exchange Policy
1 year warranty on repairs and installations

no refunds or exchanges on parts
Alternate Business Names
Gardner Heating & Refrigeration of Pinetop, Inc.
Industry Tips
AC Maintenance Contract or No Maintenance Contract? Air Conditioning; Find a Trustworthy Company While Avoiding the Heat

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.