This business is not BBB accredited.Additional Locations
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers air conditioning & heating sales, installation, repair, and service.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Desert Valley Aire, Inc. include:
- 33 complaint(s) filed against business
- Failure to respond to 4 complaint(s) filed against business
- 3 complaint(s) filed against business that were not resolved
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Factors that raised the rating for Desert Valley Aire, Inc. include:
- Length of time business has been operating
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||28|
|Total Closed Complaints||33|
Additional Complaint Information
According to information in BBB files, this company has a pattern of complaints service, product, customer service, guarantee or warranty, contract, repair, and sales issues. Complainants allege high pressure selling from business representatives for five or ten year contract ranging from $800 to $1000. If the consumer purchases the contract, consumers may be unaware the contract does not include parts. Many consumers allege continuous phone calls from Desert Valley Aire, Inc., despise being on the National Do Not Call (DNC) Registry. Additionally, consumers report difficulty reaching management when problems arise. When the complainant is able to contact the company about obtaining a refund, the company may deny their request. At this time, Desert Valley Aire, Inc. is responding to all BBB complaints, although not all complaints are resolved.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||16|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Arizona Registrar of Contractors (ROC)
1700 W. Washington Street, Ste. 105, Phoenix AZ 85007
Phone Number: (602) 542-1525
Fax Number: (602) 542-1599
Type of Entity
Business ManagementMrs. Toni Charles, CFO Mr. David Charles, President
Related BusinessesUS Air Heating and Cooling
Air Conditioning Contractors & Systems Heating Contractors Heating & Air Conditioning Air Conditioning Repair Air Conditioning Systems - Cleaning Heating Equipment & Systems Cleaning & Repair Air Conditioning Supplies & Parts
Industry TipsAC Maintenance Contract or No Maintenance Contract?
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview