BBB Business Review

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This business is not BBB accredited.

Desert Valley Aire, Inc.

Additional Locations

Phone: (623) 930-8822 Fax: (623) 939-6093 View Additional Phone Numbers 7575 N. 75th Avenue #2, Glendale, AZ 85303 View Additional Email Addresses http://desertvalleyaire.com/ View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers air conditioning & heating sales, installation, repair, and service.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Desert Valley Aire, Inc. include:

  • 33 complaint(s) filed against business
  • Failure to respond to 4 complaint(s) filed against business
  • 3 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Desert Valley Aire, Inc. include:

  • Length of time business has been operating


Customer Complaints Summary Read complaint details

33 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 28
Total Closed Complaints 33

Additional Complaint Information

According to information in BBB files, this company has a pattern of complaints service, product, customer service, guarantee or warranty, contract, repair, and sales issues. Complainants allege high pressure selling from business representatives for five or ten year contract ranging from $800 to $1000.  If the consumer purchases the contract, consumers may be unaware the contract does not include parts. Many consumers allege continuous phone calls from Desert Valley Aire, Inc., despise being on the National Do Not Call (DNC) Registry. Additionally, consumers report difficulty reaching management when problems arise. When the complainant is able to contact the company about obtaining a refund, the company may deny their request. At this time, Desert Valley Aire, Inc. is responding to all BBB complaints, although not all complaints are resolved.

Customer Reviews Summary Read customer reviews

16 Customer Reviews on Desert Valley Aire, Inc.
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 14
Total Customer Reviews 16

Additional Information

BBB file opened: September 10, 2003 Business started: 01/01/2000 in AZ Business incorporated 03/24/2006 in AZ
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Arizona Registrar of Contractors (ROC)
1700 W. Washington Street, Ste. 105, Phoenix AZ 85007
http://www.azroc.gov
Phone Number: (602) 542-1525
Fax Number: (602) 542-1599

Type of Entity

Corporation

Business Management
Mrs. Toni Charles, CFO Mr. David Charles, President
Contact Information
Principal: Mrs. Toni Charles, CFO
Related Businesses
US Air Heating and Cooling
Business Category

Air Conditioning Contractors & Systems Heating Contractors Heating & Air Conditioning Air Conditioning Repair Air Conditioning Systems - Cleaning Heating Equipment & Systems Cleaning & Repair Air Conditioning Supplies & Parts

Industry Tips
AC Maintenance Contract or No Maintenance Contract?

Customer Review Rating plus BBB Rating Summary

Desert Valley Aire, Inc. has received 1.17 out of 5 stars based on 16 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.