Business ProfileforChino Heating and Cooling

We contacted chino heating to revive a quote to replace our ac/heating in sep 23. After getting a few quotes, theirs was a bit less and install was early Oct 23. We went from an older gas unit to an electric one, during the initial quote my husband and I asked specific questions to ensure there would be no issue with these changes. We were assured this was possible, simple and would be a one day job.The job was a wreck as *********************** admitted in January 23, after months of issues. The installation was done by two young men that seemed to lack help and knowledge of how to complete the job. *******, I believe was his name, said he was the lead on the job- but soon after arriving became very unprofessional, had his girlfriend come to the job- our home, with their small child. I felt bad and allowed them in to use the rest room, when asked. But she lingered and stayed long after and finally left when the two crew did.Much worse, at the end of day one- there was no cooling, lots of issues with the thermostat set up and then told the heat pump couldnt be set up, but the heat strips would be functional enough to heat our home. Its very chilly, getting into the 30s at night. I clearly asked to ensure we would have heat, having three small children- our youngest is a baby. ******* confirmed there would be heat, and a crew would be back to finish the job and complete the remaining work. Evening and night come- with no heat! I called every phone number available for help- including the quality control person, who didnt answer, and I left voicemail. But there was no after hour service number in the packet I was provided, and no after hours support options on the companies voicemail. The next day, after using a space heater luckily we already had, to have some warmth through the evening and night- the quality control person called me back. He didnt seem concerned but did come out and told me the heat strips were not connected. I was very upset. Many more issues!!