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Description

This company offers heating & air conditioning and plumbing services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Ace Home Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Ace Home Services include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 30 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

30 complaints closed with BBB in last 3 years | 17 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 4
Problems with Product/Service 20
Total Closed Complaints 30

Additional Complaint Information

As of January 2008, this company is under new ownership. The previous company name, Ace Air Conditioning, was changed and incorporated as Cool Ace Air, LLC.

Customer Reviews Summary Read customer reviews

94 Customer Reviews on Ace Home Services
Customer Experience Total Customer Reviews
Positive Experience 75
Neutral Experience 1
Negative Experience 18
Total Customer Reviews 94

Additional Information

BBB file opened: February 26, 2002 Business started: 04/01/1996 in AZ Business started locally: 12/01/2012 Business under new ownership as of: 12/01/2012 Business incorporated 02/29/2008 in AZ
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Arizona Registrar of Contractors (ROC)
1700 W. Washington Street, Ste. 105, Phoenix AZ 85007
http://www.azroc.gov
Phone Number: (602) 542-1525
Fax Number: (602) 542-1599

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Kj Jin, Director of Operations Mr. Kwan S. Jin, Member Ms. Becky Gaxiola, Office Manager
Contact Information
Customer Contact: Ms. Becky Gaxiola, Office Manager
Principal: Mr. Kj Jin, Director of Operations
Principal: Mr. Kwan S. Jin, Member
Related Businesses
ProFab Metal Werkz
Business Category

Air Conditioning Contractors & Systems Heat Pumps Heating Contractors Plumbers Plumbing Drains & Sewer Cleaning Water Heaters - Repairing Heating & Air Conditioning Heating Equipment & Systems Cleaning & Repair Refrigeration Equipment - Commercial - Sales & Service Air conditioning & Heating Contractors - Commercial Air conditioning & Heating Contractors - Residential Contractor - Water Conditioning Evaporative Coolers - Sales & Service Water & Sewer Line Protection Water Leak Detection Plumbing - Renovation & Repair

Products & Services

Ace Home Services sells the following brand(s): Bryant, Carrier, Day & Night, Payne

Hours of Operation
recently moved to a new location
Method(s) of Payment

Visa, MasterCard, Discover, American Express

Cash

Check

Alternate Business Names
Ace Home Services, LLC Cool Ace Air Cool Ace Air, LLC
Industry Tips
AC Maintenance Contract or No Maintenance Contract? Air Conditioning; Find a Trustworthy Company While Avoiding the Heat Transient Contractors

Customer Review Rating plus BBB Rating Summary

Ace Home Services has received 4.74 out of 5 stars based on 94 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.