Text Sizesmall medium large

This business is not BBB accredited.

AC Men

Phone: (602) 400-1080 PO Box 83593, Phoenix, AZ 85071 http://www.ac-men.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers residential heating & air conditioning services.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for AC Men include:

  • 1 complaint(s) filed against business that were not resolved
  • Failure to have a required competency license
  • Government action(s) against the business

Factors that raised the rating for AC Men include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 5 complaint(s) filed against business


Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

0 Customer Reviews on AC Men
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 17, 2009 Business started: 11/09/2009 in AZ Business incorporated 11/09/2009 in AZ
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Arizona Registrar of Contractors (ROC)
1700 W. Washington Street, Ste. 105, Phoenix AZ 85007
http://www.azroc.gov
Phone Number: (602) 542-1525
Fax Number: (602) 542-1599
On 2/4/2014 BBB confirmed that Arizona Registrar of Contractors (ROC) revoked the license of AC Men.

Type of Entity

Corporation

Business Management
Mr. Mark D. Rivera, President
Contact Information
Principal: Mr. Mark D. Rivera, President
Business Category

Air Conditioning Contractors & Systems Heat Pumps Heating Contractors Water Heaters - Repairing Heating & Air Conditioning Cooling Towers Thermostats Water Coolers Air Conditioning Equipment - Room Units Appliances - Major - Parts & Supplies Refrigerators & Freezers - Service & Repair Air Conditioning Repair Air Conditioning Systems - Cleaning Appliances - Major - Service & Repair Duct Cleaning Heating Equipment & Systems Cleaning & Repair Restaurant Equipment - Repair & Service Chillers - Liquid Evaporating Apparatus Refrigeration Equipment - Commercial - Sales & Service Geothermal Heating & Cooling Air Balancing

Products & Services

AC Men sells the following brand(s): AMANA , CARRIER , COLD DRAFT , CORNEILUS , GOODMAN , HOSHIZAKI , ICE O MATIC , LENNOX, MANITOWOC , NORLAKE , REFRIGERATION , REVCO , RHEEM , RUUD , SCOTSMAN , SUBZERO , TRANE , TRUE , WOLF , YORK

AC Men offers the following product(s): AUTHORIZED AIR CONDITIONING, commercial APPLIANCE , Ice machine systems , REFRIGERATION

Method(s) of Payment
CHECK CASH VISA MC DICOVER  terms /wait for payment at closing ( A/C replacments)

Networking / Trade / Barter services commercial only for hotel, motel, restaurants, dry goods, appliances, electronics, construction, etc. 
Refund and Exchange Policy
100% refund by or before 48hrs after signing contract or agreement. 75% refund  (25% restocking charge envoked after 48hrs after signing contract or agreement.)  

$0 refund once equipment is installed or work has commenced.
Alternate Business Names
M Drive Enterprises, Inc.
Industry Tips
AC Maintenance Contract or No Maintenance Contract?
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.