BBB Business Review

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This business is not BBB accredited.

Travel Assurance Promise

Phone: (480) 559-6460 Fax: (888) 676-8471 View Additional Phone Numbers 8014 E Mcclain Dr Ste 105, Scottsdale, AZ 85260


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Description

Travel Assurance Promise™ is a premium membership plan that offers our members air medical transportation and medical repatriation services to their hospital of choice or the hospital in their home state that can best care for them. Our premium membership plans offer individuals, couples, families and groups peace of mind anywhere in the world.There are no co-pays, no deductibles and no confusing claim forms. Having this membership plan is about traveling prepared, with the best plan, that will provide you a premium air medical evacuation service to get you home.So whether you are 200 or 10,000 miles from home, if you need air ambulance transport or travel assistance, a Travel Assurance Promise membership plan is for you. Travel safe. Travel prepared. Travel assured.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Travel Assurance Promise include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Travel Assurance Promise
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 19, 2013 Business started: 03/09/2012 in AZ Business incorporated 03/09/2012 in AZ
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Arizona Office Of Emergency Medical Services
150 N. 18th Avenue, Suite 540, Phoenix AZ 85007
http://www.hs.state.az.us/bems
Phone Number: 602.364.3150

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Grant Conway, National Director of Corporate Sales and Partnerships Jody Kozak, Director of Travel
Contact Information
Customer Contact: Mr. Grant Conway, National Director of Corporate Sales and Partnerships
Business Category

Air Ambulance Service Travel Agencies & Bureaus Corporate Travel

Products & Services

Travel Assurance Promise offers the following product(s): Air Ambulance Membership

Hours of Operation
Travel Assurance Promise Response Center takes call answered 24 hours a day, every day of the year.
Refund and Exchange Policy
No refunds.
Alternate Business Names
Travel Assurance Promise, LLC
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.