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BBB Accredited Business sinceAdditional Locations
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This company offers worldwide air ambulance and medical transportation services.
A BBB Accredited Business since
BBB has determined that Angel Medflight Worldwide Air Ambulance Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Angel Medflight Worldwide Air Ambulance Service include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Federal Aviation Administration
800 Independence Avenue SW, Washington DC 20591
Phone Number: (480) 419-0111
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Cassandra Graper, Chief Strategy Officer Mr. John Starcher, CEO Ms. Kimberly Halloran, Vice-President of Business Development Rastislav Valko, Vice President
Air Ambulance Service Aviation Services Aircraft Charter, Rental & Lease Airport Transportation
Alternate Business NamesAviation West Charters, Inc.
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BBB Complaint Process
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Additional Phone Numbers
- (480) 634-8017(Phone)
- (480) 253-3902(Phone)
Additional Web Addresses
Additional Email Addresses
- - Communication/Mass Email
- - eQuote
- - Sales
- - Communication/Mass Email
- - eQuote
- - Sales
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: I was for my mother dying of bladder cancer in ********* *** Canada when I became dangerously ill and was admitted to ICU on April 19, 2015. My mother died during my stay in the hospital. My health did not significantly improve, I continued to be at a very high medical risk with sepsis, plural effusions, pneumonia, congestive heart failure, and kidney failure. I was in perfect health upon leaving VA for Canada. I was accumulating massive medical bills in a foreign country, my mother died, and my immediate family were without passports. It was a dire emergency that I return home. Angel Medflight was contacted to bring me home on a medical jet. There representative quoted a price of 8,440.00. I provided a credit card which was ry on hold until I was home and could send cash. I paid by check the full bill and my check cleared paying Angel MedFlight 8,440.00. I filled out a huge packet of information for Angel MedFlight in my medical bed under the worst conditions possible. I was alone in a foreign hospital. I had been quoted a sum I could pay. Nothing was mentioned to me about sending my insurance company a bill for 200,000.00 dollars. I have a maximum of 50,000.00 of medical insurance for medical care in a foreign country. Angel Medflght collected my entire health coverage for foreign travel. I have nothing to pay the hospital. None of this information was explained to me. I was given paperwork to fill out under extreme duress during the fight of my life. I came home and was admitted to progressive care and eventually came home on oxygen. I am finally off of oxygen and now have been diagnosed with cancer. I am unable to financially pay 25,000-30,000 in medical bills to ********* Memorial hospital because Angel Medflight misled me during a time of extreme duress with the loss of my mother, being in a foreign country fighting for my life, being away from family fighting for my life.
Desired Settlement: I want Angel Medflight to be contacted for billing adjustment. 200.000.00 was never given to me in a bill or estimate. My bill was 8,440.00. They took advantage of my insurance company and of me during the fight of my life. I want the bill adjusted so that ********* Memorial Hospital will be paid in full for my medical services.
We have received ********** concerns regarding her experience with Angel MedFlight. We appreciate being made aware of the situation. It is our practice to explain to the patient and/or family members, before every medical flight, the charges and billing procedures. We provided ******** with a ‘retainer’ amount which is a fraction of the total billed charges outlined in our transport agreement. We also obtained insurance information with the understanding that Angel MedFlight will submit a claim to the insurance company after the medical flight is complete. We did obtain authorization to submit a claim to insurance in this case.