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          Arrivia Inc has 1 locations, listed below.

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            • Arrivia Inc

              15147 N Scottsdale Rd # H-210 Scottsdale, AZ 85254-2199

              BBB Accredited Business

            Business ProfileforArrivia Inc

            Travel Club
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.42/5stars

            Average of 71 Customer Reviews

            Customer Complaints

            187 complaints closed in last 3 years

            51 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 7/3/2007

            Years in Business: 27

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            This business offers travel products and services.

            Business Details

            BBB File Opened:
            9/8/1997
            Years in Business:
            27
            Business Started:
            8/1/1996
            Business Incorporated:
            1/30/2001
            Accredited Since:
            7/3/2007
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • iCruise.com
            • Vacation Privileges
            • On Your Way
            • CLUB365
            • Cruise Vacations
            • Diamonds International Privileges
            • Direct Access
            • Freedom 365
            • GVR
            • Herbie & Co
            • Holland America Line Privileges
            • ICE
            • ICE Rewards
            • Infinite Privileges
            • InnSeason Concierge Club
            • LIVE365
            • Lifestyle Collection
            • Lifestyle Xperiences
            • Member Travel Privileges
            • NEA Vacations
            • Our Vacation Center
            • Private Reserve Travel Collection
            • Privileges 365
            • Privileges Infinitos
            • RCI Travel
            • Sears Travel
            • Vacation Redemption Center
            • Vacation Privileges
            • Vida Lifestyles
            • Explore Cruise Travel
            • RCI Travel Package
            • Cruise Registry
            • Vacation Rewards
            • Westgate Cruise & Travel Collection
            • Government Vacation Rewards
            • Sears Vacations
            • OrderWineDirect.com
            • OVC Cruise and Travel
            • Our Vacation Store
            • Privileges
            • Direct Buy Travel
            • Destinos Unlimited
            • GOV Vacation Rewards
            • Government Vacation Rewards
            • I C E Gallery
            • International Cruise & Excursions
            • Our Vacation Center
            • Solutions At Sea
            • Platinum Rewards
            • RCI Cruise & Resort Vacations
            • Registry Vacations
            • SFX Diamond Rewards
            Related Businesses
            Business Management
            • Mr. Trevor Steege, Attorney
            • Ms. Nicole Pacheco, Corporate Paralegal
            • Mr. Michael Nelson, CEO
            • Mr. Steve Barnhart, Treasurer/Director
            Contact Information

            Principal

            • Mr. Trevor Steege, Attorney
            • Mr. Michael Nelson, CEO
            • Mr. Steve Barnhart, Treasurer/Director

            Customer Contact

            • Mr. Trevor Steege, Attorney
            • Ms. Nicole Pacheco, Corporate Paralegal
            Additional Contact Information

            Fax Numbers

            • (602) 308-1973
              Primary Fax
            • (602) 395-6695
              Other Fax

            Phone Numbers

            Email Addresses

            Customer Complaints

            187 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/04/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            Booked two adjoining cabins on Holland America 9 day ********** Cruise package departing 6/4/23 out of ********* through iCruise with agent *************************** on phone 10/28/22. 5 passengers total in 2 cabins (3 and 2 respectively). I was told I was booking adjoining rooms **** and **** at $1399/pp for first two passengers in each cabin and $799 for the third, plus taxes and port fees. There was a special going on so only 50% of the normal deposit was required per room. I paid $600 per cabin on credit card. When I received email confirmation, there were two issues. First, we had been booked into the wrong cabins. We were told we were booked into **** and **** on the Nieuw Amsterdam which are adjoining rooms. On our confirmations, we are booked into **** and ****. Not what we asked for at booking. I immediately emailed our agent and made her aware of the error and asked for her to resolve the issue. When asked if the cabin numbers had been corrected, *************** assured me they had been but refused to provide written confirmation. So I called customer service on next business day of 10/31/22. The agent told me that the cabin assignment had not been changed despite what *************** had told me in her emails. I spoke with ********************* who listened to what happened, reviewed the audio of the actual booking phone call and determined the agent had made the error. She said iCruise would see to it that we got the adjoining rooms and we would speak in one weeks time. The next day, I began to get harassing emails from *************** repeatedly threatening to have canceled our reservations. Then ************* called back on 11/3/22 to tell me adjoining cabins on this cruise are now too expensive and iCruise cannot absorb the costs! In addition, I was charged a $99 membership fee per cabin (x2) for their rewards program; at no point was this fee discussed or disclosed to me at the time of booking. We want our family to take this trip- they need to make it right!

            Customer Reviews

            71 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Michele G

            02/19/2024

            I think there should be an option for No stars! No stars. Less than 0 is what I rank this organization. The agents are clearly make the sale and offer nothing more. I asked several questions as being new to cruising and to international travel and he lost his patience with my questions. He didnt provide any information regarding what we could expect for what we paid for, upgrades, off boat excursions, flights to get from the ******* to ******* the place the boat left from. I called and emailed to ask for his expertise and even tried to reach out to the individual covering for him when he was out to no avail. This company is horrible! Id NEVER ever recommend them to my worst enemy. They make the sale and BOUNCE! He asked more questions about when my friends were going to call him about booking the same cruise which they decided to go with another travel agency and thankfully have had a much better experience and their travel agent has helped us with information we needed to ensure we reached the port to get on the boat. Shame on Arrivia. They suck! Do not use them. If you do you do at your own peril!

            Arrivia Inc Response

            03/05/2024

            We regret the inconvenience you faced with our service regarding your upcoming cruise booking. Our primary goal is to respond to any queries effectively. If we fell short in this regard, we sincerely apologize. Your reservation is currently being cared for by a newly assigned team specializing in luxury cruise bookings. We are thankful for the opportunity to communicate with you and resolve this matter. We wish you a wonderful time on your cruise. Should you require any further assistance or have additional questions, please feel free to reach out to us at any time. Kindest regards, **********, VP Customer Commitment.

            Local BBB

            Better Business Bureau Serving the Pacific Southwest

            BBB Reports On

            BBB reports on known marketplace practices.

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