Business ProfileforRadar Restoration

In September 2022, my parents' home had a leak that had severe flooding and caused damage to the entire home and to our belongings. We used the services of Radar Restoration for mitigation and for storing our belongings that were not damaged. They put a lot of our things in storage and also packaged some things and left them in the garage. By the time my parents moved back in around February of 2023, they brought our furniture and belongings back from storage. The table itself was wrapped in fabric while in storage, but the glass part of the table was not present with the table. After notifying the company of the missing glass, they stated that it was left in the garage along the wall next to our paintings. The glass was nowhere to be found. The company stated that they would continue to look for the glass in the various storage units, but there still has not been any update. After numerous calls over many months, we kept getting the runaround from them. They stated they would continue looking for the glass. Then they claim they don't have record of taking the glass. When I asked what was exactly documented (if it was documented that the table was taken but not the glass), ***** stated he would have to go back and see. They continue to claim that the large glass slab was never taken, but if it was left in the garage, it would still be there. We would like direct compensation, so that we can replace the missing glass for the table.