Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Desert Schools Federal Credit Union

Additional Locations

Phone: (602) 433-7000 View Additional Phone Numbers 148 N. 48th Street, Phoenix, AZ 85034 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers Personal and Business Checking, Savings, IRA’s, Roth, Simple/SEP IRA’s, Money Market, Home, Pool, Auto Loans, Investment Accounts, Insurance, Credit Cards, Tax Planning, Teachers TSA 403(b), Asset Allocation, Estate Planning, and 401(k) Rollover.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Desert Schools Federal Credit Union meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Desert Schools Federal Credit Union include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 49 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

49 complaints closed with BBB in last 3 years | 22 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 19
Delivery Issues 2
Guarantee/Warranty Issues 1
Problems with Product/Service 24
Total Closed Complaints 49

Customer Reviews Summary Read customer reviews

14 Customer Reviews on Desert Schools Federal Credit Union
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 12
Total Customer Reviews 14

Additional Information

BBB file opened: September 01, 1977 Business started: 01/01/1939 in AZ Business started locally: 01/01/1939 Business incorporated 03/25/1999 in AZ
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

National Credit Union Adm.
1776 G Street N.W., Washington, D.C. 20456
Phone Number: (202) 682-9600

Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Susan Frank, President/CEO Mr. Ron Amstutz, Executive Vice President Mr. Jeffrey D. Meshey, Senior Executive Vice President Mr. David Strachan, Executive Vice President
Contact Information
Principal: Ms. Susan Frank, President/CEO
Business Category

Credit Unions Financing Loans Loans - Small Business Real Estate Loans Savings & Loan Association - Reps Savings & Loan Associations Mortgage Bankers Loan Modification Health Savings Administrators Loan Servicing College Savings Plans Mortgage Lender Loan Originator Loan Modification - Auto Banks

Alternate Business Names
Desert Schools Financial Services, LLC
Industry Tips
Advance Fee Loans Loan Modification Consumer Tip Reverse Mortgage: What to Know

Customer Review Rating plus BBB Rating Summary

Desert Schools Federal Credit Union has received 3.87 out of 5 stars based on 14 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.