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BBB Accredited Business since
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This business provides complete auto and light truck service, repair and maintenance, and commercial fleet vehicle services.
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A BBB Accredited Business since
BBB has determined that The Auto Shop, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for The Auto Shop, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Type of Entity
Business ManagementMr. Daniel L. Dumbauld, President Mr. Mickey Hermes, Operations Manager
Auto Repair & Service Auto Repairing - Foreign Auto Repair - Mobile Auto Repair - Windshield, Glass Shops Auto Lube & Oil - Mobile Auto Repair - Vintage Auto Services - Oil & Lube Auto Repair - Suspension Consultants - Auto Repair Auto Repair - Tune-Up Auto Repair - Steering & Suspension Auto Repair - Power Steering Auto Repair - Maintenance Tire Dealers
Products & Services
The Auto Shop, Inc. sells the following brand(s): A/C Delco, Factory OEM, NAPA, Parts Plus, World Pac Imports, World Pac Imports
The Auto Shop, Inc. offers the following product(s): Complete Bumper to Bumper Repair Componants and Parts
Method(s) of PaymentVISA, M/C, Discover, American Express, Debit Cards, Car Care One, Cash
Alternate Business NamesFas-Break Windshield Repair & Replacement
Industry TipsAuto Repair
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
901 N Central Ave
Phoenix, AZ 85004 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Phone Numbers
- (602) 467-3377 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I took my truck into The Auto Shop off of *** * ******* **** ******** ** ***** to rotate the tires. When I dropped off my truck the drivers side seat operated properly and was all the way to the rear as that is how I drive. When I picked up my truck the seat was moved all the way foward and would not move to the rear. I looked underneath my seat and found a powerwashing nozzle tip jammed in my seat track. I took my truck back to them and they said that yes they did move the seat foward because the employee who washes them is short. After they inspected it and removed the power wasing nozzle tip from the seat track, the seat still did not function. They contacted me and said that the motor was burnt out and needed to be replaced and it was not their fault and it would cost me $500-1000 dollars to fix. They would not accept fault even though their employee who washed my truck and more than likely dropped the pressue washer nozzle down in the seat track that jammed into the track and more than likey burnt up the motor when their employee moved the seat all the way foward. They said it was a coincidence and happend because my truck was 9 years old and according to the manager "things just break". He than tried to tell me it did not break because the tool was jammed in the track and that that tool was not jammed in the track even though I showed it to him when I discovered it and it was jammed in there so hard it would not come out by hand. The manager I dealt with was named Mickey and he said that he would fix it and not charge labor but I would have to buy the part which is a whole new seat track costing $500-1000 dollars.
Desired Settlement: Basiclly I paid The Auto Shop $25 dollars to rotate my tires and break my electronic seat due to their eployee dropping a pressure washer nozzle into my seat track and then moving my seat all the way foward which caused the damage. I do not feel like I should have to pay for them to fix something that their employee broke in the first place. I never asked them to wash my truck or move my seats nor did they ever tell me that this was part of their service. All I requested for them to do was plug and rotate my tires. If they would of never of moved my seat or washed it and dropped this tool in my seat track than this would not of happened. I would like for them to fix my seat to the way it was when I dropped it off to them and not try to charge me for it since they were the ones that broke it. This has made it unsafe for me to drive my truck now because my seat is moved foward so much. Their phone number is ***** ********
Customer Reviews Summary