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BBB Accredited Business since

The Auto Shop, Inc.

Phone: (602) 256-6164 Fax: (602) 254-1023 View Additional Phone Numbers 901 N Central Ave, Phoenix, AZ 85004 http://www.phoenixautoshop.com View Additional Web Addresses



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Description

This business provides complete auto and light truck service, repair and maintenance, and commercial fleet vehicle services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Auto Shop, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for The Auto Shop, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

3 Customer Reviews on The Auto Shop, Inc.
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 3

Additional Information

BBB file opened: May 01, 1983 Business started: 01/01/1979 in AZ Business incorporated 09/01/1986 in AZ
Type of Entity

Corporation

Business Management
Mr. Daniel L. Dumbauld, President Mr. Mickey Hermes, Operations Manager
Contact Information
Principal: Mr. Daniel L. Dumbauld, President
Customer Contact: Mr. Mickey Hermes, Operations Manager
Business Category

Auto Repair & Service Auto Repairing - Foreign Auto Repair - Mobile Auto Repair - Windshield, Glass Shops Auto Lube & Oil - Mobile Auto Repair - Vintage Auto Services - Oil & Lube Auto Repair - Suspension Consultants - Auto Repair Auto Repair - Tune-Up Auto Repair - Steering & Suspension Auto Repair - Power Steering Auto Repair - Maintenance Tire Dealers

Products & Services

The Auto Shop, Inc. sells the following brand(s): A/C Delco, Factory OEM, NAPA, Parts Plus, World Pac Imports, World Pac Imports

The Auto Shop, Inc. offers the following product(s): Complete Bumper to Bumper Repair Componants and Parts

Method(s) of Payment
VISA, M/C, Discover, American Express, Debit Cards, Car Care One, Cash
Alternate Business Names
Fas-Break Windshield Repair & Replacement
Industry Tips
Auto Repair

Customer Review Rating plus BBB Rating Summary

The Auto Shop, Inc. has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

11/17/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I took my truck into The Auto Shop off of *** * ******* **** ******** ** ***** to rotate the tires. When I dropped off my truck the drivers side seat operated properly and was all the way to the rear as that is how I drive. When I picked up my truck the seat was moved all the way foward and would not move to the rear. I looked underneath my seat and found a powerwashing nozzle tip jammed in my seat track. I took my truck back to them and they said that yes they did move the seat foward because the employee who washes them is short. After they inspected it and removed the power wasing nozzle tip from the seat track, the seat still did not function. They contacted me and said that the motor was burnt out and needed to be replaced and it was not their fault and it would cost me $500-1000 dollars to fix. They would not accept fault even though their employee who washed my truck and more than likely dropped the pressue washer nozzle down in the seat track that jammed into the track and more than likey burnt up the motor when their employee moved the seat all the way foward. They said it was a coincidence and happend because my truck was 9 years old and according to the manager "things just break". He than tried to tell me it did not break because the tool was jammed in the track and that that tool was not jammed in the track even though I showed it to him when I discovered it and it was jammed in there so hard it would not come out by hand. The manager I dealt with was named Mickey and he said that he would fix it and not charge labor but I would have to buy the part which is a whole new seat track costing $500-1000 dollars.

Desired Settlement: Basiclly I paid The Auto Shop $25 dollars to rotate my tires and break my electronic seat due to their eployee dropping a pressure washer nozzle into my seat track and then moving my seat all the way foward which caused the damage. I do not feel like I should have to pay for them to fix something that their employee broke in the first place. I never asked them to wash my truck or move my seats nor did they ever tell me that this was part of their service. All I requested for them to do was plug and rotate my tires. If they would of never of moved my seat or washed it and dropped this tool in my seat track than this would not of happened. I would like for them to fix my seat to the way it was when I dropped it off to them and not try to charge me for it since they were the ones that broke it. This has made it unsafe for me to drive my truck now because my seat is moved foward so much. Their phone number is ***** ********


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

3 Customer Reviews on The Auto Shop, Inc.
Neutral Experience (0 reviews)
Negative Experience (0 reviews)
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