Business ProfileforThe River Source

My daughter was admitted to The River Source detox facility in ************ on November 11 and discharged on November 13 for a total of a 2 day stay. Since she is on my insurance, I became the financial guarantor for her stay. On the night of her admittance I provided them our ******************** info and after confirming the coverage, they explained to me that our co-pay was $250 a day not to exceed 7 days or $1500. I questioned the $1500 authorization on the form and it was explained that was the max ****** they would charge if necessary based on the number of days that she stayed. They could not tell me how long the treatment was going to take so they just put the max ****** of co-pay that was authorized by the insurance company and then they would charge the card accordingly for the number of days she stayed. As it turned out, she stayed 2 days which at $250 a day would equal $500. Contrary to the initial explanation, they then charged the card for the whole $1500. I immediately questioned the billing department (*************************************) and was told that it was there policy to charge the entire ****** authorized and would then refund the ****** due ($1000) after the insurance company paid and that this was the industry standard way of doing business. I was told that it would take anywhere from 90 to 180 days for the refund and in any case the money would not be refunded any sooner than 90 days from when the insurance company paid, ********************* paid the claim 11/28/2023 which means they should have issued the refund at the end of Febuary according to the billing depts explanation. I have left several ( more than 10) voicemails and at least 2 emails for their billing department with no response. I've spoke with several of the employees who have said they have left messages for billing to call me back with no success. I was also told they were shutting down for "construction". I've been told there's nothing else they can do other than leave messages.