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          Henderson Security has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileforHenderson Security

            Security System Monitors

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Business Details

            BBB File Opened:
            1/12/1998
            Years in Business:
            25
            Business Started:
            1/9/1998
            Business Incorporated:
            1/9/1998
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 883305427 for this business, issued by Canada Revenue Agency

            These agencies may include:

            Canada Revenue Agency

            875 Heron Road, Ottawa Technology Centre

            Ottawa ON K1A 1

            800-2676999

            http://www.cra-arc.gc.ca

            BBB records show a license number of 1310028 for this business, issued by Oncorp Direct Inc.

            These agencies may include:

            Oncorp Direct Inc.

            1033 Bay Street, Suite 313

            Toronto ON M5S 3

            800-4617772

            Type of Entity:
            Corporation
            Number of Employees:
            10
            Alternate Business Name
            • Henderson Security Solutions Inc
            • 1310028 Ontario Inc.
            Business Management
            • Mr. Doug Henderson, Owner
            Contact Information

            Principal

            • Mr. Doug Henderson, Owner

            Customer Contact

            • Mr. Doug Henderson, Owner
            Additional Contact Information

            Fax Numbers

            • (613) 728-6477
              Primary Fax

            Email Addresses

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            18/12/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Unanswered
            Hello, I purchased a home in September 2021 and had a few companies in to give me a quote. I ended up going with Henderson Security. Each time they came in to do work, they were never scheduled enough time to complete what needed to be done. Each time, they said they would write that in the report so the next time they could finish. This has gone on like this since then. I have recently been told that one of my security cameras doesn’t work, and that they would schedule someone to come and replace it. I call and text and email, and this never gets scheduled. There have been mistake after mistake after mistake and I just want the job finished and working as it should be!

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Anil N

            27/09/2022

            I have been a client for 18 years. They had screwed up emergency contact list while we were on vacation (they called a person from old list), which resulted in false alarm fines from Ottawa Police.At present, their device stopped working. It was not working for about 4 days, but never got a call from them saying that they are not able to monitor!!!! When I called, I was given a cheat sheet to get it connected to the network, but it did not let me login. Called service again and was told it will be about $189 for someone to come and take a look. I told them the device is faulty and it should be replaced, but they were adamant.I also have them at by business.So, I have requested cancel both services. They require 30 days written notice to cancel, even though it is because of the faulty device.They are very good, as long as the system works and you keep paying them for the monitoring.

            Henderson Security Response

            29/09/2022

            ************ had changes done to his internet by an outside company which ultimately affected the communication of his security system, he insisted he did not create the problem and that we should come out and service it for free. We informed him our service rate is $89.00 (Not $189.00 as he stated) we also informed him that we would waive the service fee if the problem was caused by our equipment and not that another company had changed his internet settings, he made further not so nice comments to us and cancelled both of his security systems with us for which we require a 30-day notice for each system. It is indeed unfortunate that a long-time customer feels that he was treated poorly, every effort was made to make him happy, but the end result is that we like any other company do not work for free, our technicians don't work for free, our trucks don't drive for free etc. We have kept our service rates at below industry averages and still provide excellent service. We are sorry that ************ chose another route for his security requirements, and we wish him nothing but the best. **** Henderson

            Local BBB

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