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BBB Accredited Business since 19/04/2007

Worry Free Roofing Inc.

Phone: (613) 837-5479Fax: (613) 837-2443

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Customer Complaints Summary

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service3
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints3

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (3)BBB Closure Definitions
08/19/2014Problems with Product / Service | Read Complaint Details
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Complaint
Roofing contract stated that rear lower cathedral roof to have 100% ice shield and ridge vent. This was not done.
The concern I have is with the re-reoofing done by Worry Free Roofing (WFR) on the lower cathedral roof that is situated behind my townhouse *************** This is in regard to the contract I had with WFR dated April 28, 2014.

During re-roofing of the rear lower cathedral roof by WFR, I noticed that the not all the wood sheathing was being covered by the black "ice shield" material before the shingles were applied. As such, some of shingles appear to be nailed directly onto the bare sheathing. The contract with WFR clearly states that the rear lower cathedral roof was supposed to be "100% ice shield". On 2014-05-22, a WFR representative (**) came to my residence to collect payment. During that time, I mentioned this to ** and he said that he would note this down. I subsequently phoned WFR a few days later and mentioned this omission as well. I was told over the phone (late May 2014) that WFR would send some roofers to repair the situation. I have yet to hear from WFR as to when this repair work will be done.

In addition, the contract with WFR states that a ridge vent would be installed on the rear lower cathedral roof. I see no evidence that this ridge vent was ever installed. During re-roofing of the rear lower cathedral roof, the installers attempted to install an overly large "maxi-vent", which was never part of the contract for the rear lower cathedral roof. When I refused this, I assumed that they would install the correct "ridge vent". I don't believe that the "ridge vent" was ever installed, rather I seem to have a totally unventilated lower rear cathedral roof.

WFR seem to do a good job on the main roof and small front area over the garage, as far as I can tell. The issue is only with the rear lower cathedral roof regarding an incomplete ice shield and inadequate ventilation.

Desired Settlement
Not available

01/31/2014Problems with Product / Service
12/27/2013Problems with Product / Service

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Roofing Contractors, Snow Removal Service

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.