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          Roofmaster Ottawa Inc. has 1 locations, listed below.

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            Business ProfileforRoofmaster Ottawa Inc.

            Roofing Contractors
            BBB accredited business

            At-a-glance

            Customer Reviews

            5/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 5/9/2008

            Years in Business: 42

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Products & Services

            Shingle roof replacement
            Metal roof replacement
            Flat roof replacement
            Soffit
            Fascia
            Gutters
            Eavestroughing

            Business Details

            BBB File Opened:
            18/7/2006
            Years in Business:
            42
            Business Started:
            1/4/1981
            Business Incorporated:
            10/2/2000
            Accredited Since:
            5/9/2008
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Number of Employees:
            26
            Business Management
            • Mr. Kershan Bulsara, Manager
            Contact Information

            Principal

            • Mr. Kershan Bulsara, Manager

            Customer Contact

            • Mr. Kershan Bulsara, Manager
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Industry Tip

            BBB Tip: Hire a trusted roofing contractor to repair, replace roof

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/11/2022

            Complaint Type:
            Guarantee/Warranty Issues
            Status:
            Resolved
            On April 20, 2021 I paid Roofmaster $452 to fix a leak in my roof (see attached paid invoice). According to the Service Call Agreement (SCA), section 3 on page one, that I signed with Roofmaster, there was a two-year warranty on the work. However, the agreement states that "caulking" is not covered in the agreement, but this is stated on the back of the SAC and it is not specified whether it is the caulking material and/or the caulking work that is not covered. I had a further leak at the same location in early September 2022. Despite several attempts (telephone calls and emails) I did not receive a prompt response from Roofmaster so I had the leak dealt with by another company. I did so in order to avoid further damage to a bedroom ceiling in the event of rain. The same SCA states that the property Owner "agrees to provide the Company with a prompt written notice of any complaint concerning the Company's workmanship or installation and the provide the Company with a reasonable opportunity to investigate the claim and attempt to resolve the matter...".I definitely provided the company with prompt written notice (see my email of September 4, 2022). When I heard from Roofmaster, the company representative stated that if a service representative were sent out to inspect the problem, there would be an inspection fee. When I asked if the inspection fee would be waived if it was found that the work was not properly carried out, he indicated that most service calls do not carry a warranty (see company's email of Sept. 9, 2022 and Sept. 12, 2022 and my email of Sept. 9, 2022). I do not understand why the SCA that I signed states clearly that there is a two-year warranty, but the company representative says that there is not. I would like an explanation of this and of why the company should expect a client to pay for an inspection if the inspection shows that the company's work was not properly done and is warrantied according to the SCA that the client signed.
            Read More

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Brigid H

            16/08/2023

            We would highly recommend Roofmaster. They re-shingled our addition and replaced two skylights in August 2023. Within hours of my first phone call, I had a detailed quote step by step plan and supplies needed to execute the plan. The quote was later verified by an in-person appointment. We had other quotes which were handwritten and sketchy. While Roofmaster was slightly more expensive, we were impressed with the attention to detail. The work was completed in one day, as promised. Once the workers left, we inspected the yard and there was no evidence that they had been there. Payment options were easy. We will definitely call upon Roofmaster again should the need arise.

            Local BBB

            BBB Canada's Northern Capital Regions and Quebec

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