BBB Business Review

This Business is not BBB Accredited

Home Pride Roofing Ltd

136 - 2446 Bank Street, Suite 720, OttawaON K1V 1A8

! There is an alert for this business !

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

Home Pride Roofing Ltd is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

This business has no rating because it is out of business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Home Pride Roofing Ltd

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
07/14/2014Problems with Product / Service | Read Complaint Details
X

Complaint
Company did not follow manufacturer's instructions in installing shingles causing blown off shingles and repair cost. They are not reachable by phone.
Home Pride installed *** 40-year architectural shingles on my roof in July 2008. The part of the invoice that related to the installation of the roof and upgrading to the 40-year shingles was $7633.15 ($6755 + tax).

On November 24, 2013 shingles blew off my roof in winds that gusted up to only 55 km/h. According to the product warranty, if shingles of this type are properly installed then *** warrants them against wind damage for the first 5 years in winds up to 128 km/h (my roof was only four months past the 5 year mark when the damage occurred). After the 5 year period, the manufacturer offers a prorated warranty on the condition that the product was installed in accordance with their instructions.

I contacted Home Pride the next day and was told their crew was busy until next week and that the labour warranty had expired.

As heavy snow was forecast that week I had another BBB company, ***********************, repair the roof on short notice ($400). The company representative informed me that the shingles had not been properly nailed on the manufacturer`s nail line leading to the blow off damage and that the manufacturer would not honour the warranty.

In May 2014, I had the same company, ***********************, perform a full inspection of the roof and attic ($200 + tax). The inspection report dated May 14th indicates that:

"- The biggest problem we did encounter was the nails holding the shingles were not nailed correctly on the line. The nails were nailed at some places 2 inches from the line which resulted in blow offs the previous year. This is a warranty concern as well. The shingles are susceptible to wind damage.
- we noticed there was no caulking used for the crucial part of the roofing system: around vents, plumbing flanges, flashing, and exposed nails.
After inspecting the roof and the attic, our final assessment indicates that the roof is in good condition but is susceptible to water damage and wind damage. These details should be looked after to prevent long-term problems.``

I attempted to contact Home Pride on June 2nd using the telephone number that appears on their documents that I have and on the internet. A message states that the telephone number is unassigned leading me to believe that the company may no longer exist.

My complaints against Home Pride are the following:

* The company failed to follow the manufacturer`s instructions in installing shingles leading to
- blown off shingles in only moderate wind on a roof that was only a little over 5 years old and a resulting repair cost;
- remaining shingles (``40-year shingles``) that are susceptible to wind damage as they are `high-nailed`;
- a roof that is unlikely to qualify for the manufacturer`s product warranty due to improper installation.

* The company did not caulk around crucial parts of the roofing system (vents, plumbing flanges, flashing, and exposed nails) making the roof in those areas susceptible to wind and water damage.

* The company made inaccurate representations in its promotional material and contract which were inconsistent with the inadequate service they provided to me, namely a failure to follow the manufacturer`s installation instructions for the shingles and a failure to caulk parts of the roofing system:
Promotional material:
'... installing the work according to the best roofing practices'
' ... by using the best installation techniques ... we achieve superior results thereby giving you, our customer, satisfaction, long-term protection and excellent re-sale value'
'A premium roof is one that ... that is installed according to quality roofing practices ...'
Contract:
The checked items are required for a quality long lasting roof
All of the above work to be completed in a quality and professional like manner

* Assuming the company is still in existence, it is not providing an easily found means for its customers to contact it by telephone in order to respond to their concerns.

Desired Settlement
Not available

Industry Comparison| Chart

Roofing Contractors, Shingles

Additional Information

top
BBB file opened: 01/03/1999Business started: 27/07/1995
Contact Information
Principal: Mr. Edward Blais (President)Ms. Gwen Blais (V.P.)
Number of Employees

3

Business Category

Roofing Contractors, Shingles

Industry Tips
Hiring a Contractor
LocationsX

1 Locations

  • 136 - 2446 Bank Street, Suite 720 

    Ottawa, ON K1V 1A8

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Ottawa, ONServing Eastern and NorthernOntario and the Outaouais. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Home Pride Roofing Ltd is in this range.

X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

BBB began including complaint response text in BBB Business Reviews on March 4, 2014.

BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

X

Industry Tips for Roofing Contractors

Hiring a Contractor
X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

X

About BBB Business Review Content and Services

Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.

X

Thank you for your feedback.

Help us improve by taking our survey.

X

According to information in BBB files, this company is no longer in business. If you have an unresolved dispute with this company you may wish to seek legal advice.

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.