BBB Accredited Business since 01/02/1959
CAA North & East Ontario \ CAA Travel Agency (NEO) Ltd.
Phone: (613) 820-1890Fax: (613) 820-4646View Additional Phone Numbers2151 Thurston Drive, Ottawa, ON K1G 6C9
BBB Business Reviews may not be reproduced for sales or promotional purposes.
CAA North & East Ontario is a not for profit automobile club serving Members in Ontario ranging from such districts as Sudbury, Timiskaming, Kenora, Rainy River, and Thunder Bay to the regional municipality of Ottawa.
A BBB Accredited Business since 01/02/1959
BBB has determined that CAA North & East Ontario \ CAA Travel Agency (NEO) Ltd. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised CAA North & East Ontario \ CAA Travel Agency (NEO) Ltd.'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product / Service||2|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
0 Customer Reviews Customer Reviews on CAA North & East Ontario \ CAA Travel Agency (NEO) Ltd.
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0 Customer Reviews|
Licensing, Bonding or Registration
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:Travel Industry Council of Ontario
2700 Matheson Blvd., East, Suite 402, West Tower
Mississauga, ON L4W 4V9
Type of Entity
Incorporated: October 1996, ON
Number of Employees
Road Service - Automotive, Travel Agencies & Bureaus
Products & Services
Delivers unequalled value in the areas of automotive, membership, travel and insurance. Conducts business in a progressive, professional and efficient manner take up advocacy issues and offer an array of savings in supporting objectives of the CAA.
Hours of OperationMon: 9:00 am to 6:00 pmTue: 9:00 am to 6:00 pmWed: 9:00 am to 6:00 pmThu: 9:00 am to 6:00 pmFri: 9:00 am to 6:00 pmSat: 10:00 am to 4:00 pmSun: Closed
Refund and Exchange Policy
Within 30 days of joining or renewing, you may cancel your membership and the full membership premium less any incurred costs will be refunded. There is no refund of membership fees after 30 days of the annual expiry date on active memberships.
Northern & Eastern Ontario