This Business is not BBB Accredited
Ace of Blades
(855) 695-5858972 Shefford Road, Ottawa, ON K1J 6X5
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Ace of Blades is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered Ace of Blades' rating include:
- 70 complaints filed against business
- Failure to respond to 16 complaints filed against business.
- 27 complaints filed against business that were not resolved.
- Length of time business has taken to respond to complaint(s).
- Business has failed to resolve underlying cause(s) of a pattern of complaints.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product / Service||70|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||70|
Additional Complaint Information
BBB files indicate that this company has a pattern of complaints relating to service issues. Consumers allege that snow removal services have not been provided as per their contractual agreement with Ace of Blades. Furthermore, when attempting to contact the company to either voice their concerns, or request a refund, calls have not been returned.
Our concerns, with the volume and pattern of complaints, were brought to the attention of the business on December 6, 2013. The company responded on November 6, 2014, but failed to eliminate the underlying cause of the pattern of complaints.
Customer Reviews Summary Read customer reviews
0 Customer Reviews Customer Reviews on Ace of Blades
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0 Customer Reviews|
Type of Entity
Incorporated: February 2010, ON
Contact InformationPrincipal: Mr. Grant Van Den Heuvel (Owner)Mr. Zachary Gal Jones (Co-owner)
Number of Employees
Property Maintenance, Stone Setting - Interlocking Pavers, Snow Removal Service, Driveway Installation, Paving & Repair, Grass Trimmers & Tillers, Asphalt, Paving Contractors, Concrete Contractors, Lawn Maintenance, Landscape Contractors
Hours of OperationMon: 11:00 AM to 6:00 PMTue: 11:00 AM to 6:00 PMWed: 11:00 AM to 6:00 PMThu: 11:00 AM to 6:00 PMFri: 11:00 AM to 6:00 PMSat: 9:00 AM to 8:00 PMSun: 9:00 AM to 8:00 PM
Alternate Business Names1738521 Ontario Inc.
Industry TipsHiring a Contractor
Hiring a Snow Removal Contractor