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Alvi Paving & Concrete Ltd.

Phone: (613) 228-0385Fax: (613) 599-1048View Additional Phone Numbers52 Farlane Blvd, OttawaON K2E 5H5http://www.alvipaving.ca/

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BBB Accreditation

On 25/06/2014 this company's accreditation in BBB was revoked by BBB's Board of Directors due to unresolved complaint(s).

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered Alvi Paving & Concrete Ltd.'s rating include:

  • Failure to respond to one complaint filed against business.
  • One complaint filed against business that was not resolved.
  • BBB Accreditation was revoked because the business failed to honor its accreditation agreement with BBB.

Customer Complaints SummaryRead complaint details

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)BBB Closure Definitions
06/25/2014Problems with Product / Service | Read Complaint Details
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Complaint
Half of my laneway slopes towards the garage. Laneway is higher than garage floor. Large area of water pools in front of garage. Water in garage.
On Oct. 10/13 Alvi Paving redid my laneway and extended the old laneway to meet my new garage. This was done under the supervision of ******* *******, cost $3503.00 and paid by cheque. This winter I noticed a serious problem with my laneway. Half of my laneway slopes towards the garage. There is an area approx. 1 foot in front of the garage where the water pools and then moves back to the garage door. The laneway is higher than my garage floor and therefore the water that moves back to the door gets trapped there causing water in my garage. During the winter when there were snow banks on the sides of my laneway and if it rained, I had to shovel water off my laneway to keep it away from the garage door. I also have to cover the garage door with boards to keep the water from building up. I am still using the boards because of the level of the laneway. My new laneway is higher than my old laneway -in some places by several inches. I contacted Mr.******* twice on Feb.21/14 and again on Mar.8.14 before he responded saying he would access the situation when the weather permitted. It should have been accessed at that time so he could have seen the problem himself. I contacted him again on Apr.5/14 and he came on Apr.8/14. *******************************************. He told me that my laneway wasn't too high, but my garage floor was too low, although the garage was there when he did the laneway. He also said that he couldn't do anything about the sloping issue from the walkway back because the ******** meter is on the side of my house. He didn't want to look at the pictures I had taken showing the problems. He only did a quick look at the laneway and didn't bring a level to see if there was a problem, because if he had he would have found that my laneway between my front walkway and garage was level in some places, sloping towards the garage in others and in some places the level read even but you could put your fingers under the middle of it. My laneway from the walkway to the garage is like a washboard. I did not have any drainage or sloping problems with my old laneway. I can't go anywhere when it rains because I have to keep checking the garage for water and making sure that the water in my laneway does not backup towards the garage.

Business Response
Unfortunatlely, I must point out that Miss ***** ******* did not compensate our company for work she mentions. The orginal agreement was to repave her exsisting laneway from the backend of her house to the road, and by the way relocation of several patio slabs without any compensation.Without any notice whatsoever on the day of excavation she requested to extend her driveway to her new installed garage which was installed much lower than her natural driveway grade,our crew did to there best of there abililty to resolve her drainage issue.,considering the fact that her garage was much lower. She states that her garage floor installer says the driveway is to high,this statement is wrong simply because he nor she even bothered to get a proper professional grade survey done and approved beforehand of any work being done.******************************************.

Desired Resolution:
We will remove the portion of asphalt between the house and the garage that we were not compensated for to solve her drainage $ ponding issue and leave it as the original contract. She then can do whatever she wants with that space. This will be final as we are going out of our way to accomadate her again without compensation.

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
When I asked for the estimate I told Mr. ******* that I was getting a garage and told him exactly where it was to be located. He is the one who took the measurements and gave me the quote for the work he was to do. He even told me that he would make sure that the laneway aligned with the garage as it was going to be slightly to the left of the old laneway. He knew before the day of the paving that there was going to be a garage as I told him when I got the estimate and had to postpone my paving because the garage had not been completed. When he came to do the estimate he discussed the removal of my existing walkway and paving the area to align with the side of my house. I asked if he could move two of the patio stones to the front of my side garage door and stack the other ones on the patio. On the day of the excavation he had one of his employees install the stones in front of my side garage door and told me there would be no charge (I did not ask for the installation). The garage was erected when he arrived to do the paving and if there was an issue he should have said something at that time. My previous laneway was much lower than the one he installed and never caused any drainage problems. All you have to do is look at my laneway to see there is a problem. Mr. ******* gave an estimate and I paid the amount he quoted. Now he is saying the I did not compensate him for work done and saying that he did not know about the garage. I have another estimate from another company with a diagram of my yard and the garage with measurements similar to Mr. *******'s. Why would I tell one company about the garage and not another company? ***********************************. **********************************. *****************************************. He has not tried to accommodate in any way. **********************************************************. I want a full refund so that I can find a company who is able and qualified to do this kind of laneway.

10/17/2014Problems with Product / Service | Read Complaint Details
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Complaint
Paved laneway in 2013 and during the winter of 2013/2014 during a freeze/thaw cycle laneway cracked approx. 3-4 feet parallel to the curb. Lowerportion (road side) buckled causing large puddle ****** to form on houseside of laneway (no drainage). Phoned *** Apr.25, May 1,23, July 8,23,Sept. 8 and left messages. E-mailed May 28 (twice) and June 24. Allcorrespondence, both verbal and written, have been civil and friendly. I was told that they would fix the problem when they had work in the Almonte area. To date, I've had one voice mail message from *** stating that factearly on in the communication cycle, but nothing since.
Product_Or_Service: re-pave laneway

Industry Comparison| Chart

Paving Contractors

Additional Information

top
BBB file opened: 01/08/1971Business started: 01/01/1970
Contact Information
Principal: Mr. Robert Pizzuto (Owner)
Number of Employees

6

Business Category

Paving Contractors

Industry Tips
Hiring a Contractor

Map & Directions

Map & Directions

Address for Alvi Paving & Concrete Ltd.

52 Farlane Blvd

Ottawa, ON K2E 5H5

To | From

LocationsX

1 Locations

  • 52 Farlane Blvd 

    Ottawa, ON K2E 5H5(613) 228-0385
    (613) 226-2289
    (613) 223-9591

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Ottawa, ONServing Eastern and NorthernOntario and the Outaouais. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Alvi Paving & Concrete Ltd. is in this range.

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Types of Complaints Handled by BBB

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  • Billing or Collection
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We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (613) 226-2289
  • (613) 223-9591
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BBB Complaint Process

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Industry Tips for Paving Contractors

Hiring a Contractor
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BBB Customer Review Rating plus BBB Rating Overview


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Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

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Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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