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Consumer Complaints

BBB Accredited Business since 20/06/2012

Aitalia Masonry Ltd.

Phone: (613) 435-6405

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
02/12/2016Problems with Product / Service | Read Complaint Details
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Complaint
Employee of aitalia masonry ltd drove across the lawn of yard across from job site on ************* more then once causing damage to grass.
On November 10th and 11th 2015 an employee of aitalia masonry drove the company vehicle. Covered in advertising for aitalia masonry over the front lawn of one of the other home owners on deertail lane. This lawn is across from a site they were working on the same street. The employee did this more then once, causing damage to the lawn as he spun his tires and left tire ruts. The company was contacted twice but no call back was received and the home owner was not contacted in regards to the damage. Pictures have been taken if needed.

Desired Settlement
An apology to the home owner and repair to lawn

Business Response
this letter is to state our position on a complaint that was made towards my company Aitalia Masonry LTD.
During the time we were completing a job on *************, my employee did park the company truck on the side of the road where there was a section of gravel and then the grass began. and to my knowledge, that part of the gravel and grass is city property. (please see photo for the street view). please note that there were multiple other trades working and parking their vehicles along this same section of the road. it was never our intention to damage anyones property - whether it be city or personal. Aitalia Masonry takes pride in it work (brick/stone) and as well as keeping the job site clean with no damage. so it is my hopes that this matter can be resolved in a professional way and that we come to a decision that allows for all parties involved to be content with the outcome.

thank you

Dominic B*******


Industry Comparison| Chart

Mason Contractors, Stone Setting, Brick - Concrete, Pumice, Chimney Builders & Repair

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.