This Business is not BBB Accredited
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Ontario Wide Lumber is not BBB Accredited.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered Ontario Wide Lumber's rating include:
- 20 complaints filed against business
- Failure to respond to 14 complaints filed against business.
- Business has failed to resolve underlying cause(s) of a pattern of complaints.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product / Service||1|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||20|
Additional Complaint Information
BBB files indicate that this company has a pattern of complaints relating to delivery issues.
Consumers allege that despite paying up front for lumber, the company fails to fulfill the orders. Consumers have advised the BBB that the company either delivers a portion of the goods or does not supply the products at all. Furthermore, consumers have reported having difficulty in reaching the company to request assistance.
Our concern, with this pattern of complaints, was brought to the attention of the business on March 4th, 2015. The BBB did not receive a response from the company.
Customer Reviews Summary Read customer reviews
3 Customer Reviews Customer Reviews on Ontario Wide Lumber
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3 Customer Reviews|