BBB Accredited Business since 19/01/2012
Shopify Inc.
(888) 746-7439View Additional Phone Numbers126 York Street, 200, Ottawa, ON K1N 5T5www.shopify.com
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BBB Accreditation
A BBB Accredited Business since 19/01/2012
BBB has determined that Shopify Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Shopify Inc.'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 20 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 1 |
| Billing / Collection Issues | 8 |
| Problems with Product / Service | 11 |
| Delivery Issues | 0 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 20 |
Read Complaints | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topType of Entity
Corporation
Incorporated: November 2011, CND
Contact Information
Principal: Mr. Tobias Lutke (President and CEO)Customer Contact: Mr. Mark Hayes (Marketing and PR)Mr. Harley Finkelstein (Chief Platform Officer)Number of Employees
350
Business Category
Internet Shopping, Internet Marketing Services, Computer Software Publishers & Developers
