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          Francis Plumbing Heating & Cooling has 1 locations, listed below.

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            Business ProfileFrancis Plumbing Heating & Cooling

            Heating and Air Conditioning
            BBB accredited business

            Contact Information

            894 Boyd Ave.

            Ottawa, ON K2A 2E3

            Visit Website
            Email this Business
            (613) 224-0041

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            Customer Reviews

            5/5

            Average of 39 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 4/10/2007

            Years in Business: 91

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Francis Plumbing Heating & Cooling provides complete in home sales, installation and service for all your HVAC and plumbing needs including air conditioner repairs, new furnace installation, or complex plumbing or hydronics issues.

            Products & Services

            Plumbing service, renovations and new homes
            Hot water heating, radiant floor heating, boilers,
            Hot water tanks, tankless water heaters, snow melt
            Baxi, Viessmann, NTI, Rinnai, Weil McLain, Laars, Bosch, Triangle Tube, Slant Fin

            Business Details

            Location of This Business
            894 Boyd Ave., Ottawa, ON K2A 2E3
            Email this Business
            BBB File Opened:
            1/4/1996
            Years in Business:
            91
            Business Started:
            1/1/1933
            Date of New Ownership:
            12/12/2022
            Business Incorporated:
            1/1/1993
            Accredited Since:
            4/10/2007
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Number of Employees:
            30
            Alternate Business Name
            • Francis Plumbing & Heating
            • D. R. Francis Plumbing Ltd.
            Business Management
            • Tom Rand, Marketing IT Manager
            Contact Information

            Customer Contact

            • Tom Rand, Marketing IT Manager
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/12/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            We had asked for a gas line installation estimate. The gas line would power an emergency generator. The sales technician arrived on Dec 2, 2022. First, he did not introduce himself. This seemed odd. However, we walked him through the house and showed him the following: 1. Where the gas comes into the house. 2. Where we would like the gas line to exit the house. 3. What the pressure requirements / connection requirements were for the generator. He seemed to be rather distracted and disinterested. At some point he headed to his van and took at 5 minute smoke break. Other than that information, he did not ask us any other questions. We had several questions, but were already put off by his behaviour. We paid the estimate cost and said goodbye. Doubtful we will go with this company.
            Read More

            Customer Reviews

            39 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Charlie M

            18/04/2024

            Excellent service and install by ***, ************* very happy with all aspects of the furnace and AC installation.Great Job!
            Read 38 More Customer Reviews

            Local BBB

            BBB Canada's Northern Capital Regions and Quebec

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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