Business ProfileforTop Hat Home Comfort Services

In the fall of 2022, my family and I contracted Top Hat Home Comfort to remove and replace a wood burning fireplace with a new gas fireplace. Almost immediately after the job began, we had significant issues. Top Hat workers did not arrive on days they were scheduled to do so with no communications. When they did arrive, they were late and only worked for a short time, extending the initial job from two weeks to five. We were in contact with Top Hat regularly and received very mixed communication from them, sometimes not getting a response for days. Once done, the work was obviously done very poorly, with tile cuts being chipped all around the fireplace. We addressed this with them and they were extremely dismissive. Eventually they returned not to fix the issues, but to literally cover them up with trim. The largest and ongoing issue however is the fireplace itself. When it was a wood burning fireplace, it was rarely used, but was mechanically sound. The current fireplace has been installed in a totally inadequate way, allowing a steady stream of freezing cold air in below it. The temperature of the air coming in is regularly below 0 and instead of warming our home, our home is regularly freezing cold instead. The installation of this fireplace was 'completed' on March 25 of 2022, and Top Hat has been absolutely terrible with their communication since then. In almost a year, despite numerous calls and emails, they have hardly acknowledged the issue. My most recent contact with them was responded to with no information about a resolution and no date given to help us other than 'spring'. We also had an energy audit completed on our home and the auditor noted several times that the 'new' fireplace instillation was unacceptable and that it was by far the largest energy and temperature issue in our home. This whole situation has been deeply discouraging. Instead of a warm fireplace for our home, we have a constant blowing wind of below 0 air.