BBB Business Review

BBB Accredited Business since 13/07/2007

Thunderbolt Contracting

Phone: (613) 831-4449Fax: (613) 831-9320153 Cardevco Road, Unit 2, CarpON K0A 1L0

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BBB Accreditation

A BBB Accredited Business since 13/07/2007

BBB has determined that Thunderbolt Contracting meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Thunderbolt Contracting's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Thunderbolt Contracting

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
09/24/2015Problems with Product / Service | Read Complaint Details

Access to property without any agreement on two separate occasions. Material (2 loads of topsoil) dumped on property without being removed.
2 loads of topsoil were dumped on property in late May 2015. This caused significant drainage issues between houses and water washed soil onto driveway and into garage. Upon further investigations (8 weeks) it was determined that Thunderbolt had dropped soil on our property for neighbour's project that was cancelled. No agreement was ever signed nor any attempt remove soil. To follow up entered property again on July 20th with large equipment while on family vacation. Significant damage to lawn and walkway. No agreement was even signed for access. Original lawn was placed back; however, appears to be dying.

Desired Settlement
Written apology and full restoration of walkway (compacted base as originally placed). Written agreement that any drainage or lawn defects will be rectified within 12 months (as per home warentee that is now void).

It is very unfortunate that company can enter your property without any agreement (********************************). Suggest entering business conduct into your files.

Business Response
We appreciate the consumer's concerns and have addressed the issues with the consumer.
It was our understanding that the home owner for which we were doing a landscape project for (a neighbor of Mr. S******) had received permission from Mr. S****** to allow Thunderbolt to have access between the lots in order to enter the backyard. Unfortunately due to miscommunication between the neighbors this was not the case.
With respect to the topsoil that was placed on Mr. S******'s property - once we were notified of the delay in scheduling, our Project Manager contacted the company doing the sod placement in the new development and arranged to have the soil used for that purpose.
Thunderbolt's team has addressed the issues of concern with the consumer. In addition, due to a concern raised by Mr. S******, our Project Manager arranged delivery of 1.5 yards of 7mm chip stone to the consumer at no cost. Our Project Manager met with Mr. S****** on Sept. 8 to make sure that the consumer was happy with the re-instatement of his property and we were of the understanding that all concerns had been addressed.
Mr. S****** has since requested from our Project Manager some pricing for landscape work at his home as well.
We sincerely apologize for any inconvenience caused to this consumer by our work at the neighboring property.

Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)

Industry Comparison| Chart


Additional Information

BBB file opened: 01/05/1996Business started: 01/01/1994
Type of Entity


Incorporated: July 1997, ON

Contact Information
Principal: Mr. Andy McNeely (Owner)Ms. Trish Mcneely (Controller)
Number of Employees


Business Category


Industry Tips
Hiring a Contractor
Avoiding Home Improvement Scams

Map & Directions

Map & Directions

Address for Thunderbolt Contracting

153 Cardevco Road, Unit 2

Carp, ON K0A 1L0

To | From


1 Locations

  • 153 Cardevco Road, Unit 2 

    Carp, ON K0A 1L0(613) 831-4449
    Fax: (613) 831-9320

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Ottawa, ONServing Eastern and NorthernOntario and the Outaouais. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Thunderbolt Contracting is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


BBB began including complaint response text in BBB Business Reviews on March 4, 2014.

BBB reports the complaint response text for all reportable complaints against a business that are received electronically.


Industry Tips for Contractors-General

Hiring a Contractor
Avoiding Home Improvement Scams

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.


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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

As a matter of policy, BBB does not endorse any product, service or business.

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.


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We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.